Category: Mobile apps
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Removing closed door services from journey plans
Many operators run contracted, school, or other “closed door” services alongside their public routes. While these closed door services need visibility in some parts of the app, displaying them in journey plans can lead to riders planning journeys on buses they can’t board. To avoid this, we have introduced a new setting in Passenger Cloud…
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Landscape timetables in apps
Following our recent enhanced locality display update, we have introduced a practical improvement to how users interact with timetables in apps. Timetables often contain a lot of information that can be difficult to navigate on a narrow mobile screen. With this update, app users can rotate their device to view timetables in landscape orientation. By…
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Communicating disruptions in Journey Planner
At our Product Update in January, we told you about plans to bring our powerful contextual disruptions capability to Journey Planner, completing the circle for passengers making journey plans, and communicating disruptions that might impact their travel. Today, we are pleased to announce that we are releasing that capability and bringing disruptions into journey plans.…
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Delivering clearer stop information with enhanced locality display
We are pleased to announce the availability of an enhanced stop locality display configuration. This update lets you opt in to display more location data alongside stop common names across apps and websites, giving customers more context about the location of stops. Overview of changes Stops are displayed slightly differently across different touchpoints depending on…
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Improvements to in-app disruption visibility
We are making UI adjustments in the upcoming release to improve how disruption information is displayed to your customers. From app version 105, apps will no longer display a small warning icon attached directly to the service number (roundel) wherever they are displayed, including on departure boards. Instead, we are prioritising the service update banners…
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Places search and stop display enhancements
We are enhancing the user experience of our Cities capabilities with improvements to location search and the display of journey plans. These changes are designed to make finding stops and train stations easier and journey instructions clearer for your passengers. Search capability and results display When searching for places across Cities capabilities on websites and…
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Quality of life updates to linked lines and Journey Planner
We are making changes to enhance the utility of linked lines for users, as well as launching a refreshed form interface in the Journey Planner for apps. Improved visibility for favourite lines We’re updating how favourite lines are displayed across the app and website to provide users with more control. Previously, when lines were linked…
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Improving search results
We’ve enhanced search functionality across our apps and websites, improving the quality of results for users to locate timetables and discover places for journey planning. Timetable search The timetable search has been improved to discover more relevant services related to the user’s search. This is especially helpful when users enter multiple search terms. Places search…
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Improving the Checkout experience
On Thursday, 1st May 2025, we will roll out a new checkout experience powered by Stripe’s ‘Optimised Checkout Suite’. This upgrade leverages Stripe’s expertise in creating smooth, reliable, and high-converting payment flows. This is the first of several exciting improvements to Checkout planned for this year, as mentioned in our April Product Update. Checkout is…
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iOS Today Extension update
With the release of iOS18 in mid-September 2024, Apple began to remove the ability to show iOS Today Extensions that were used to display Mobile Tickets and Favourites in the Today view on iOS devices. As more devices take up the latest version of iOS18, Today Extensions will no longer be displayed. Users do not…