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New Academy course – Your Guide to Staff Access Management
We are pleased to announce a new Academy course on managing team access within Passenger Cloud. This capability is essential for maintaining the security of your Passenger Cloud account and ensuring your team can operate efficiently with the correct permissions. This course will cover the following topics: This course is designed for users with the…
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Improving search results
We’ve enhanced search functionality across our apps and websites, improving the quality of results for users to locate timetables and discover places for journey planning. Timetable search The timetable search has been improved to discover more relevant services related to the user’s search. This is especially helpful when users enter multiple search terms. Places search…
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Introducing journey plan maps to Passenger Cloud
Ensuring that accurate journey plans are being served to customers is part of the regular testing cycle that data management staff go through when uploading new TransXChange to Passenger Cloud. To make this process easier, we have introduced mapping to the journey plans returned within Passenger Cloud. Users with the role Network management agent/supervisor or…
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Enhancing verification information on websites
For a smooth rider experience, clear verification requirements are essential. Providing riders with easy-to-understand information and easy-to-use tools for fast verification reduces friction while maintaining strong fraud protection. This update iterates on the existing website layout to bring additional explanation text to the ticket list, as well as introducing the type of verification required. This makes it…
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Increasing the availability of pages within the website CMS
We’ve made it simpler to showcase your content in multiple sections of the website, ensuring your customers see it where you need it. This change leverages the current Content Management System (CMS) functionality to provide greater content organisation and presentation flexibility. Content editors can now place pages within multiple sections of the website, improving discoverability…
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Improving the Checkout experience
On Thursday, 1st May 2025, we will roll out a new checkout experience powered by Stripe’s ‘Optimised Checkout Suite’. This upgrade leverages Stripe’s expertise in creating smooth, reliable, and high-converting payment flows. This is the first of several exciting improvements to Checkout planned for this year, as mentioned in our April Product Update. Checkout is…
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iOS Today Extension update
With the release of iOS18 in mid-September 2024, Apple began to remove the ability to show iOS Today Extensions that were used to display Mobile Tickets and Favourites in the Today view on iOS devices. As more devices take up the latest version of iOS18, Today Extensions will no longer be displayed. Users do not…
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Making it even easier to control ticket availability
Ensuring the availability of tickets is now easier than ever, thanks to the enhanced fare control feature introduced in December 2024. Since then, our Product Team have been closely monitoring usage and listening to feedback to make this feature even more powerful. The December 2024 update allowed for scheduling a single future change to a…
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Enhanced rider experience: new look for purchased tickets
Creating an exceptional user experience is a top priority at Passenger, and achieving this can be done in more ways than simply adding new features. This latest update refines the look and feel of a customer’s mobile tickets to improve the ease with which they can view and interact with purchased tickets. Previously, we have…
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Enhancing disruption management
Since launching Personalised Travel Alerts, we’ve closely monitored usage and feedback. Based on this, we’re excited to share two enhancements designed to improve how disruptions are created and when travel alert notifications are sent. 1. Copying existing disruptions We noticed some operators re-use resolved disruptions by updating the dates to notify users of new events.…
Releases
Technology updates from Passenger