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Display timetables the way you want: Recognising TXC stop sequence numbers
Creating timetables for your customers that are understandable and easy to use comes with many complex challenges, but with the latest update operators now have even more control over how they are displayed, and the opportunity to standardise across the live timetables and pdfs. The latest release builds on the recent journey sequencing update and…
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Expanding search capabilities in Passenger Cloud
Searching for information is a regular task for operators. In Passenger Cloud you can search for a customer by email or gift code. For enquiries regarding payments or ticket/activation IDs, this required a support request to our Help Desk. Whilst our support team does a fantastic job, we know that your time is precious so…
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Updated Disruption Manager Academy course – New tools and features added
We are pleased to share an update to the Academy course Disruption Manager. The course now includes the following updates: If you already have the Disruption Manager role in Passenger Cloud, you will automatically be enrolled on the new version of this course, even if you have already completed the previous version. This ensures that…
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Deliver timely updates with automated scheduling
We’re pleased to introduce a new feature that enhances your website management experience: the ability to schedule updates within the content management system (CMS). This tool allows you to plan and automate content changes in advance, offering a smoother and more organised approach to managing your website. We know that often the updates you want…
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Introducing Personalised Travel Alerts: A new way to keep your customers informed
We are excited to announce the upcoming release of Personalised Travel Alerts, a powerful new capability designed to keep your customers informed about the changes that matter most to them. This new feature, available on both iOS and Android, leverages Passenger Cloud data to deliver real-time notifications about Disruptions and Network Changes in a targeted,…
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Every detail matters: Discover the latest enhancements across the platform
To ensure the continued quality of the platform we regularly make small updates across the apps, websites and Passenger Cloud to improve performance, user experience or for any other quality of life enhancement. To keep you up to date with these changes without bombarding you with emails, we will periodically send a summary, such as…
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New Academy course – Unlocking seamless travel information with Contactless Journeys
We have launched a new Academy course to help you with viewing Contactless Journeys and customer support for Contactless Journeys. Contactless Journeys allows your customers to view their journey information where they have used a contactless card for travel. By making it easy for customers to pay, travel and understand their transactions, this tool encourages…
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Offer discounts per ticket in Travel Portal
Passenger Cloud now gives commercial teams far greater control in managing the revenue impact of selling tickets via Travel Portal. The latest update allows operators to set different discount rates on a per ticket basis, meaning you can further fine tune your offering based on factors such as the ticket value, ticket type or ticket…
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Setting custom refund period for Travel Portal businesses
Passenger Cloud now provides greater flexibility in meeting the individual needs of the businesses you serve via Travel Portal by allowing you to set a custom refund period for unclaimed tickets. When setting up a business account for Travel Portal in Passenger Cloud, you are now able to change the default refund period from 30…
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Change to the Account Heartbeat to further reduce fraud
How does the Account Heartbeat prevent fraud? Active tickets can only be used on one device at a time to prevent multiple people from sharing an account and using the same ticket to board a bus. We enforce this by logging the user out of the old device, if they access the ticket on a…
Releases
Technology updates from Passenger