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Delivering clearer stop information with enhanced locality display
We are pleased to announce the availability of an enhanced stop locality display configuration. This update lets you opt in to display more location data alongside stop common names across apps and websites, giving customers more context about the location of stops. Overview of changes Stops are displayed slightly differently across different touchpoints depending on…
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Updating Disruptions display in Passenger Cloud
We are introducing an improvement to how disruptions are displayed within Passenger Cloud, which means both “Current and future” and “Resolved” alert lists will be presented in a paginated format. This technical enhancement significantly boosts page performance, allowing us to remove the previous 30-day restriction on viewing resolved alerts. Operators who clone existing alerts as…
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Creating and managing website content within the Passenger CMS
We are pleased to share a new Academy course designed to help you manage your website content effectively. This course is your guide to mastering our Content Management System (CMS). You will discover the full range of available content types and learn the best practices for using them to deliver valuable information to customers. By…
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Introducing the Media Library: Centralised Asset Management
Today, we announce a significant upgrade to how content editors manage images and video within the CMS. To help you keep your digital assets organised and your workflows efficient, we are introducing a dedicated Media Library. Previously, adding an image to a page meant uploading it directly to that specific location. While simple, this made…
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Improvements to in-app disruption visibility
We are making UI adjustments in the upcoming release to improve how disruption information is displayed to your customers. From app version 105, apps will no longer display a small warning icon attached directly to the service number (roundel) wherever they are displayed, including on departure boards. Instead, we are prioritising the service update banners…
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Places search and stop display enhancements
We are enhancing the user experience of our Cities capabilities with improvements to location search and the display of journey plans. These changes are designed to make finding stops and train stations easier and journey instructions clearer for your passengers. Search capability and results display When searching for places across Cities capabilities on websites and…
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Quality of life updates to linked lines and Journey Planner
We are making changes to enhance the utility of linked lines for users, as well as launching a refreshed form interface in the Journey Planner for apps. Improved visibility for favourite lines We’re updating how favourite lines are displayed across the app and website to provide users with more control. Previously, when lines were linked…
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New Academy course – Your Guide to Staff Access Management
We are pleased to announce a new Academy course on managing team access within Passenger Cloud. This capability is essential for maintaining the security of your Passenger Cloud account and ensuring your team can operate efficiently with the correct permissions. This course will cover the following topics: This course is designed for users with the…
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Improving search results
We’ve enhanced search functionality across our apps and websites, improving the quality of results for users to locate timetables and discover places for journey planning. Timetable search The timetable search has been improved to discover more relevant services related to the user’s search. This is especially helpful when users enter multiple search terms. Places search…
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Introducing journey plan maps to Passenger Cloud
Ensuring that accurate journey plans are being served to customers is part of the regular testing cycle that data management staff go through when uploading new TransXChange to Passenger Cloud. To make this process easier, we have introduced mapping to the journey plans returned within Passenger Cloud. Users with the role Network management agent/supervisor or…
Releases
Technology updates from Passenger