Category: Passenger Cloud
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Introducing discount codes
Operators are now able to offer discount codes to their users to provide a percentage or monetary discount off any ticket available for sale. Customers simply enter a discount code during checkout, and if eligible, the discount will be applied to the ticket price. Managed within Passenger Cloud under the Tickets section, discount codes have the following features: Create reusable…
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Enhanced User Security with Account Activation
We are rolling out account activation for user accounts to improve security and to support some upcoming features, such as checking discount code eligibility. Activation will only be required for specific upcoming features, otherwise, functionality remains the same. As part of the sign-up process, new users will be advised to activate their account by confirming…
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Cancelling journeys at short notice in Passenger Cloud
Following a successful trial, we are rolling out the ability to manually cancel an individual journey in Passenger Cloud. This will then remove that journey from the departure board. At the current time, the risk of staff shortages following COVID Track and Trace isolation requests mean that journeys may be cancelled at very short notice.…
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Vehicle Monitoring Management in Passenger Cloud
We’ve made some improvements to the management of vehicle monitoring subscriptions in Passenger Cloud. Vehicle monitoring subscription in Passenger Cloud, displaying matched/unmatched counts and a re-subscribe button. Operators can now trigger re-subscriptions to their vehicle monitoring feeds, where supported by the SIRI supplier. When would operators need to re-subscribe? Some SIRI suppliers require re-subscription to…
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Dataset error messages
Passenger Cloud has been updated to give better visibility and feedback to operators when a dataset has failed to import. An example of a dataset that failed to import, because it contains two identical XML files. Operators can now view error messages in Passenger Cloud that include a reason for the failure. This will help…
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Ticket reference now searchable in Passenger Cloud
What was previously referred to as a ticket’s Accounting Reference is now called its Reference. We’re making this terminology change because the field is now being used in more ways than the financial analysis identifier it was originally designed for. Ticket products often have the same name, yet are displayed in different categories or have…
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Highlighting the current network dataset in Passenger Cloud
When managing datasets in Passenger Cloud, you can now see which of your network datasets is the “current” one – i.e. the dataset that is shown to customers when viewing timetables, departure boards and used to answer journey plan queries. The new label is displayed alongside the other labels for “expired” datasets and “future” datasets…
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Managing ticket availability in Passenger Cloud
We’ve made some changes to the interface in Passenger Cloud for creating and viewing tickets to make it clearer if a ticket is available for sale or not, and which sales channels it is available for purchase from. We have added more information and improved the labels and button copy to make it easier to…
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New Network section layout in Passenger Cloud
The Network section of Passenger Cloud has a new layout. The links from the left-hand sidebar have been moved to large buttons in the centre of the screen (in the same way they appear on the main Passenger Cloud dashboard). Datasets can now be found within their own section for admin users who have access…
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VM Subscriptions in Passenger Cloud
We’ve added a new section to Passenger Cloud that allows you to see the status of your SIRI Vehicle Monitoring (SIRI-VM) feeds. This new feature aims to make it easier to self-diagnose common issues by increasing the visibility of the vehicle monitoring subscriptions – the feeds that power vehicle tracking. For more information, please…