Category: Passenger Cloud
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Passenger Cloud: Device management and blocking
Introduces a section in Ticketing allowing customer support staff to manage a customer’s devices. This includes listing the user’s devices and, from that, listing the any other users who have access to the device. Devices can be blocked, preventing tickets from being purchased or activated on them. The presence of a blocked device that the…
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Passenger Cloud dataset management updates
We’ve made it easier to see which datasets have expired or don’t start until a future date.
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Passenger Cloud: Dataset management updates
Datasets now show if any stops do not include valid locations and provide guidance on how to resolve this Improved TransXChange import, including initial support for TransXChange version 2.4. Note: Some parts of version 2.4 may not be supported.
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Passenger Cloud ticketing updates
Staff managers can now see the roles that their staff have. This makes it easier to see what staff can access and to request changes to staff roles. Customer support supervisors can now disable a customer’s tickets. Supervisors have always been able to refund tickets but now they can disable tickets without the payment being…
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Passenger Cloud updates (Q2 2017)
Ticket management Ticket Manager We have released an update allowing you to easy manage the tickets you offer to your customers through the app. You can create new tickets and add them to ticket categories, making it easy for the customers to find the right tickets for their journeys. Ticket References You can add ticket…
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Dataset Management
It’s now possible to upload TransXChange files directly into Passenger. Passenger will then combine the TransXChange with the latest OpenStreetMap and NaPTAN and allow previewing of timetables and journey plans before publishing.
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Integration with INIT COPILOTpc
Following on from being able to download boarding codes to Excel, the Passenger team have now made downloads available directly for INIT’s COPILOTpc on-board computer which powers paper-ticketing, smart card and other systems on the vehicle. Since launching mobile ticketing, having the day’s boarding code readily available on ticket machines has proved invaluable. Drivers find it easier to check it against the…
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Staff Access to Boarding Codes
Customer support staff now have access to current and upcoming boarding codes used in ticketing from within their Passenger dashboard.
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Timetable grouping
We’ve added timetable groupings to the apps. This should make it easier for users to find journeys that have similar routes on different timetables.