Category: Passenger Cloud
-
Resolving SIRI-VM data matching errors in Passenger Cloud
To enable operator staff to more easily spot and resolve data issues from vehicle monitoring feeds, we now display all vehicle activity sent from SIRI-VM feeds in Passenger Cloud. This is shown in the Vehicle Activity table on the Vehicle monitoring subscription page. When unmatched activity is detected in the vehicle activity data, a warning…
-
Cancel a Journey user interface styling
The Cancel a Journey page within Passenger Cloud is being given a new styling that will make cancelling journeys quicker. Previously, a drop-down was used to select a journey by start time. Following this change, a filterable table with more information and select buttons will be shown. This reduces the number of clicks required to…
-
Initial support for cancellations via SIRI-SM feeds for departure boards
Continuing our commitment to ensuring passengers have the most accurate real time information when travelling, we are implementing support for two methods of cancelling visits in real time stop monitoring feeds for departure boards only. Using these methods will: Reduce the impact of cancellations not being entered in a timely manner into Passenger Cloud Give…
-
Improved layout of line descriptions
Recently we communicated our intent to improve and align the display of line descriptions across websites and apps. Following feedback, Operators will be given access to a new Detail field for Lines in Passenger Cloud. This can be used to enter ‘via’ information or other detail that is not suited to the Description field. Additional…
-
Real-time journey planning – Journey cancellations
Continuing a series of changes designed to make it quicker for operators to reflect changes in schedules across web and mobile, we now remove cancelled journeys from the journey planner results. This helps to ensure that your passengers are not given incorrect information. As the risk of staff shortages continues, the cancellation of individual journeys…
-
Consistent multi-operator handling
Some Premium customers have network lines spanning multiple operators. To ensure this is communicated more accurately, we are changing the configuration of Premium apps and websites for those customers to display the names of the relevant operators of each line within the line list. Network operators are initially defined by TransXChange, and are managed within…
-
Improvements to ticket selection for discount codes
Passenger Cloud now has a clearer method for selecting which tickets should apply to a discount code. When creating a new discount code you will now be presented with 2 distinct steps: – 1) Configure the code itself 2) Via a new interface, specify which tickets should apply to the discount code. This can either…
-
Displaying Related Content on the Service Listing page
You are now able to display Related Content on the Service Listing page by adding it in Passenger Content. Related Content is a useful way to direct users to different content related to the Services available. These related items will display in the sidebar (on desktop) and at the bottom of the page (on mobile),…
-
Ensuring consistent line descriptions across websites and apps
UPDATE – As of 6 Oct 2021 and following feedback from operators, we are reviewing our published plans for ensuring consistent line descriptions across Passenger websites and apps. We would like to reassure operators that no changes will be made until we have conducted further research. We will contact operators once we have further information.…
-
Displaying email confirmation status in Passenger Cloud
Passenger Cloud now displays the confirmation status of a user’s email address at a glance. The email address status shows whether a user has confirmed they are the owner of the email address used during registration. Confirmation is completed by the user clicking on a link sent to them by email, and then a button…