Category: Passenger Cloud
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Reinstate cancelled journeys faster
In January 2022, we released an advanced journey cancellation tool in Passenger Cloud with a user interface design that allows operators to quickly select and cancel whole or partial journeys (including individual stops). This removes the cancellation from either departures boards or journey planners on websites and mobile apps. Cancelling whole journeys will remove them…
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Improved ticket entitlement UI in Passenger Cloud
We are updating the user interface in relation to Ticket Entitlement on the ‘Create a ticket’ page in Passenger Cloud for fixed date tickets. This is to make it easier to set the correct date and time for both the start and end of a ticket’s entitlement, therefore reducing the likelihood of the wrong ticket…
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Departure board tool in Passenger Cloud
We are releasing a tool that shows timing information about upcoming journeys and allows you to visually check up to 30 departures ahead for any stop on your network. Operators can use the tool to identify the source of data matching errors associated with departure board information and is particularly useful for persistent or intermittently…
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Gift code search
To assist with any Customer Service enquiries you may receive relating to gift code claims, operators with access to Passenger Cloud can now search for gift codes directly. This removes the need to contact your Customer Success Manager to find the details of the code. From the Customer support widget on the main dashboard or…
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Uploading network data to Passenger Cloud
To ensure operator TransXChange is aligned with Bus Open Data Service requirements and to clarify the process of uploading network data to Passenger Cloud, we ask for any network data uploaded to Passenger Cloud to be in a single .zip file. Summary of new instructions; If your TransXChange export software allows exporting services into separate…
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Current datasets in Passenger Cloud
An active dataset can be identified by its CURRENT status. At the moment, for a dataset to become active, it must be Published Within its ‘effective period’. Have the most recent ‘created date‘ (the date it was uploaded to Drafts). To give Dataset Managers more control over when datasets become active, we’ve made the following…
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Matching vehicles to scheduled journeys
We have implemented multiple strategies for matching vehicle activity from SIRI-VM feeds to their scheduled journeys. You can now view the fields used to match to journeys in the “Vehicle activity” table in Passenger Cloud. Using these fields, you can compare the data sent from your SIRI-VM feed to your TransXChange to ensure journeys are…
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Cancelling parts of multiple journeys
We are releasing a further workflow enhancement to the Passenger Cloud Journey Cancellations tool. This will now let operators quickly cancel multiple stops within multiple journeys at once. Please visit the Help Desk for a step-by-step guide to journey cancellations. We will continue to make improvements in this area and may release additional small UI changes.…
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Send users to specific ticket product and categories with unique links
To allow operators to send users to specific ticket products and categories, we now create unique links to them that can be shared publicly. When followed, these links will open a ticket product or category directly in the iOS or Android app ready for the user to browse or purchase. Users without the app installed…
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Whole and partial journey cancellations workflow in Passenger Cloud
To enable operators to cancel multiple whole or partial journeys faster, we have changed the Journey Cancellations workflow in Passenger Cloud. The user interface now incorporates new page views and the use of multi-selection controls allowing the operator to: Cancel multiple complete lines, choosing whether this includes outbound and inbound Cancel more than one whole…