What was previously referred to as a ticket’s Accounting Reference is now called its Reference. We’re making this terminology change because the field is now being used in more ways than the financial analysis identifier it was originally designed for.

Ticket products often have the same name, yet are displayed in different categories or have different coverages on apps and websites. 

On the ticket product overview in Passenger Cloud we show all tickets without categories, making it easier to search for and compare available products. To make this task simpler, a ticket product’s Reference now appears on the ticket overview.

Ticket management page showing multiple tickets with the same name

This helps to differentiate ticket products with the same title, without having to view each one individually. The search option also now filters tickets that match a ticket product’s Reference, as well as title, entitlement, passenger class and coverage area.

In addition to this, the Reference can also now be found in the Customer Support section of Passenger Cloud when viewing individual customer accounts.

User’s tickets page for an example user, showing different ticket products with the same name

If you have any questions about the changes, please get in touch.