Category: Passenger Cloud
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Introducing the Journey detail screen in Passenger Cloud
To give more visibility on the specific journeys within a dataset and to aid with troubleshooting we have introduced a new Journey detail screen in Passenger Cloud. Available from the Timetable preview, Vehicle activity and Departure board screens, it shows the specific details of an individual journey, such as the line, direction, operator codes and…
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Featuring tickets outside of a category on websites and mobile
We are renaming the top-level ticket category from ‘Root level tickets’ to ‘Featured tickets’ in Passenger Cloud to better communicate the reasons why you may want to assign tickets to this category. Operators with more than a small number of tickets are encouraged to organise them by category because this helps end users find their…
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Improved navigation of planned network change notices in Passenger Cloud
To make it easier to find and manage existing network change notices in Passenger Cloud, we have added a summary of the affected lines to the table, as well as separating past changes into a dedicated tab. Adding a summary of lines to the table will assist in finding the correct change notice should it…
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Extending the notice period for planned network changes
To give passengers increased opportunity to learn about planned changes to services that may affect their future travel plans, we are extending the period that we start displaying the change notice from 7 days to 14 days prior to the change start date. The update will be released next Wednesday, 21 September 2022. Read more…
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Expanding micromobility support with Superpedestrian
We have successfully integrated micromobility provider Superpedestrian to the Passenger platform alongside existing providers Beryl, nextbike and Co Bikes. Micromobility integration allows riders to see the location and availability of vehicles and stations in the journey planning maps across web and mobile to assist in travel decisions and promote active travel options. Our continued investment…
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Faster disruption alert resolution
To speed up the process of managing disruption alerts, you can now resolve one or many of them directly from the disruption alerts list in Passenger Cloud. Disruption alerts are used when planned or unplanned disruptions on a line or stop will affect customer journeys. They are displayed across the website and app so removing…
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View stop monitoring configuration in Passenger Cloud
To aid with the troubleshooting of stop monitoring behaviour, the SIRI-SM supplier configuration can now be seen in Passenger Cloud. Configuration details can be found within the “Network > Departure boards” section of Passenger Cloud and navigating to “Stop monitoring”.
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Communicating planned network changes
To give customers advanced notice and ensure they do not miss important changes that affect their journey planning, we will launch an improved user experience for communicating planned network changes across the apps and websites on the 31st of August 2022. The new module allows operators to display customised notices for planned network changes alongside…
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Preventing accidental removal of network data in Passenger Cloud
To prevent a situation where network data might be removed accidentally, it is no longer possible to delete the last active dataset until another dataset is uploaded and imported. Attempting to delete the last active dataset will result in a warning advising that another dataset needs to be uploaded and imported first, after which the…
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Enhancing customer ticket information in Passenger Cloud
As part of our ongoing efforts to make it faster and easier to provide end-users with more effective customer support, we have improved the ticket information displayed in Passenger Cloud.