Category: Passenger Cloud
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Improvements to ticket selection for discount codes
Passenger Cloud now has a clearer method for selecting which tickets should apply to a discount code. When creating a new discount code you will now be presented with 2 distinct steps: – 1) Configure the code itself 2) Via a new interface, specify which tickets should apply to the discount code. This can either…
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Displaying Related Content on the Service Listing page
You are now able to display Related Content on the Service Listing page by adding it in Passenger Content. Related Content is a useful way to direct users to different content related to the Services available. These related items will display in the sidebar (on desktop) and at the bottom of the page (on mobile),…
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Ensuring consistent line descriptions across websites and apps
UPDATE – As of 6 Oct 2021 and following feedback from operators, we are reviewing our published plans for ensuring consistent line descriptions across Passenger websites and apps. We would like to reassure operators that no changes will be made until we have conducted further research. We will contact operators once we have further information.…
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Displaying email confirmation status in Passenger Cloud
Passenger Cloud now displays the confirmation status of a user’s email address at a glance. The email address status shows whether a user has confirmed they are the owner of the email address used during registration. Confirmation is completed by the user clicking on a link sent to them by email, and then a button…
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Introducing discount codes
Operators are now able to offer discount codes to their users to provide a percentage or monetary discount off any ticket available for sale. Customers simply enter a discount code during checkout, and if eligible, the discount will be applied to the ticket price. Managed within Passenger Cloud under the Tickets section, discount codes have the following features: Create reusable…
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Enhanced User Security with Account Activation
We are rolling out account activation for user accounts to improve security and to support some upcoming features, such as checking discount code eligibility. Activation will only be required for specific upcoming features, otherwise, functionality remains the same. As part of the sign-up process, new users will be advised to activate their account by confirming…
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Cancelling journeys at short notice in Passenger Cloud
Following a successful trial, we are rolling out the ability to manually cancel an individual journey in Passenger Cloud. This will then remove that journey from the departure board. At the current time, the risk of staff shortages following COVID Track and Trace isolation requests mean that journeys may be cancelled at very short notice.…
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Vehicle Monitoring Management in Passenger Cloud
We’ve made some improvements to the management of vehicle monitoring subscriptions in Passenger Cloud. Vehicle monitoring subscription in Passenger Cloud, displaying matched/unmatched counts and a re-subscribe button. Operators can now trigger re-subscriptions to their vehicle monitoring feeds, where supported by the SIRI supplier. When would operators need to re-subscribe? Some SIRI suppliers require re-subscription to…
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Dataset error messages
Passenger Cloud has been updated to give better visibility and feedback to operators when a dataset has failed to import. An example of a dataset that failed to import, because it contains two identical XML files. Operators can now view error messages in Passenger Cloud that include a reason for the failure. This will help…
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Ticket reference now searchable in Passenger Cloud
What was previously referred to as a ticket’s Accounting Reference is now called its Reference. We’re making this terminology change because the field is now being used in more ways than the financial analysis identifier it was originally designed for. Ticket products often have the same name, yet are displayed in different categories or have…