Category: Passenger Cloud
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Managing staff access to Passenger Cloud
So that operators can manage the potential risks caused by personnel changes they can now manage aspects of staff access to Passenger Cloud. Operator staff with the ‘Staff management agent’ role can quickly review staff roles and revoke access to Passenger Cloud at any time of day and on any day of the week, without…
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Announcing Fares in Journey Planner
Designed to satisfy one of the largest gaps in the customer experience, we are close to the culmination of an innovative programme of work from the last few months. We are excited to announce that from Monday, 12th February 2024, users will be able to see fares for the journeys they are planning. This makes…
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Showing cancelled journeys on departure boards
Operators now have the choice of displaying cancelled journeys on departure boards, so they can provide clarity for customers by making it explicit that a specific journey is cancelled. Operators can configure their journey cancellation settings in Passenger Cloud by navigating to Network, Journey Cancellations, and then selecting a new Settings option from the left-hand…
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Enhancing Journey Plan previews in Passenger Cloud
To make it easier for operators to preview journey plans in different network datasets we have made several improvements to the journey plan preview tool in Passenger Cloud. The journey plan results interface has been completely overhauled to make better use of space, make it easy to quickly determine the overview of each plan, and…
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Providing customers with more accurate journey plan options
We’re improving our journey planner to better align with how bus routes are planned by operators. As a result, we will no longer show journey plans that suggest passengers should board buses at stops which are designated in the TransXChange dataset specifically as alighting only stops. Operators will not need to re-upload their network datasets…
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Preview service route maps alongside timetables in Passenger Cloud
Passenger Cloud allows you to preview each services timetable within a dataset prior to publication to users on the website or in apps. To allow for additional checks on the accuracy of the service data, we’ve added a new Route map preview as well, loading a full map of the route identical to how it…
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Simplifying sales channel options for tickets
To simplify the configuration of mobile tickets in Passenger Cloud, we are replacing the separate ‘mobile apps’ and ‘website’ sales channel options with a single ‘Mobile Apps and Web’ option. This change ensures that all tickets available for sale to customers can be purchased across both websites and apps. Our analysis and consultations with operators…
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Displaying progress against Fare Caps in Contactless Journeys
To promote the cost savings of ‘best fare’ caps when a customer pays via tap-on contactless, and to incentivise continued travel under such schemes, we will now display the caps a customer has achieved as well as their progress against others in the Contactless Journeys module. Customers will be able to see fare cap information…
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Summer 2023 Quality of Life Improvements
To ensure the continued quality of the platform we regularly make small updates across the websites, apps and Passenger Cloud to improve performance, user experience or for any other quality of life enhancement. To keep you up to date with these changes without bombarding you with emails, we will periodically send a summary, such as…
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Aligning Contactless Journey charges by payment method
We are updating the way in which we display charges in the Contactless Journeys feature in apps and on websites. Customers will now see charges aligned by the payment method they used, which makes it more apparent that contactless payment methods are treated separately regardless of whether they are all linked to the same saved…