Category: Passenger Cloud
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View stop monitoring configuration in Passenger Cloud
To aid with the troubleshooting of stop monitoring behaviour, the SIRI-SM supplier configuration can now be seen in Passenger Cloud. Configuration details can be found within the “Network > Departure boards” section of Passenger Cloud and navigating to “Stop monitoring”.
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Communicating planned network changes
To give customers advanced notice and ensure they do not miss important changes that affect their journey planning, we will launch an improved user experience for communicating planned network changes across the apps and websites on the 31st of August 2022. The new module allows operators to display customised notices for planned network changes alongside…
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Preventing accidental removal of network data in Passenger Cloud
To prevent a situation where network data might be removed accidentally, it is no longer possible to delete the last active dataset until another dataset is uploaded and imported. Attempting to delete the last active dataset will result in a warning advising that another dataset needs to be uploaded and imported first, after which the…
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Enhancing customer ticket information in Passenger Cloud
As part of our ongoing efforts to make it faster and easier to provide end-users with more effective customer support, we have improved the ticket information displayed in Passenger Cloud.
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Reinstate cancelled journeys faster
In January 2022, we released an advanced journey cancellation tool in Passenger Cloud with a user interface design that allows operators to quickly select and cancel whole or partial journeys (including individual stops). This removes the cancellation from either departures boards or journey planners on websites and mobile apps. Cancelling whole journeys will remove them…
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Improved ticket entitlement UI in Passenger Cloud
We are updating the user interface in relation to Ticket Entitlement on the ‘Create a ticket’ page in Passenger Cloud for fixed date tickets. This is to make it easier to set the correct date and time for both the start and end of a ticket’s entitlement, therefore reducing the likelihood of the wrong ticket…
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Departure board tool in Passenger Cloud
We are releasing a tool that shows timing information about upcoming journeys and allows you to visually check up to 30 departures ahead for any stop on your network. Operators can use the tool to identify the source of data matching errors associated with departure board information and is particularly useful for persistent or intermittently…
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Gift code search
To assist with any Customer Service enquiries you may receive relating to gift code claims, operators with access to Passenger Cloud can now search for gift codes directly. This removes the need to contact your Customer Success Manager to find the details of the code. From the Customer support widget on the main dashboard or…
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Uploading network data to Passenger Cloud
To ensure operator TransXChange is aligned with Bus Open Data Service requirements and to clarify the process of uploading network data to Passenger Cloud, we ask for any network data uploaded to Passenger Cloud to be in a single .zip file. Summary of new instructions; If your TransXChange export software allows exporting services into separate…
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Current datasets in Passenger Cloud
An active dataset can be identified by its CURRENT status. At the moment, for a dataset to become active, it must be Published Within its ‘effective period’. Have the most recent ‘created date‘ (the date it was uploaded to Drafts). To give Dataset Managers more control over when datasets become active, we’ve made the following…