Category: Passenger Cloud
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Populating branded line names for disruptions in Passenger Cloud
To help save time for operator staff and promote consistency we are going to start including the line brand name in the line alert disruption tool in Passenger Cloud. This means that line brand names will display in the options list of lines affected and also in the fields that get populated when using the…
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Changes to Travel Portal reporting in Passenger Cloud
We are going to release improvements to the two reports available in the Business Account section of Passenger Cloud, these are the Orders & Order Lines reports. This is to make it easier to see how different businesses are making use of the Travel Portal, improve reconciliation, and also demonstrate the value those businesses are…
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Improvements to network dataset uploads
We are introducing changes to network datasets in Passenger Cloud to make it clearer to operators when datasets are being imported, deleted, or pending import from the list of published and draft datasets. Any dataset that is being imported will be shown in the list of draft datasets, so that progress can be seen without…
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A more familiar timetable experience in Passenger Cloud
The timetable preview tools in Passenger Cloud are being updated to make navigation simpler and better reflect the experience of using timetables in the app and website. Accessing a timetable preview from the dataset page has been made simpler – users will now select directly from a list of services which also includes an operator…
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Introducing the Journey detail screen in Passenger Cloud
To give more visibility on the specific journeys within a dataset and to aid with troubleshooting we have introduced a new Journey detail screen in Passenger Cloud. Available from the Timetable preview, Vehicle activity and Departure board screens, it shows the specific details of an individual journey, such as the line, direction, operator codes and…
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Featuring tickets outside of a category on websites and mobile
We are renaming the top-level ticket category from ‘Root level tickets’ to ‘Featured tickets’ in Passenger Cloud to better communicate the reasons why you may want to assign tickets to this category. Operators with more than a small number of tickets are encouraged to organise them by category because this helps end users find their…
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Improved navigation of planned network change notices in Passenger Cloud
To make it easier to find and manage existing network change notices in Passenger Cloud, we have added a summary of the affected lines to the table, as well as separating past changes into a dedicated tab. Adding a summary of lines to the table will assist in finding the correct change notice should it…
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Extending the notice period for planned network changes
To give passengers increased opportunity to learn about planned changes to services that may affect their future travel plans, we are extending the period that we start displaying the change notice from 7 days to 14 days prior to the change start date. The update will be released next Wednesday, 21 September 2022. Read more…
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Expanding micromobility support with Superpedestrian
We have successfully integrated micromobility provider Superpedestrian to the Passenger platform alongside existing providers Beryl, nextbike and Co Bikes. Micromobility integration allows riders to see the location and availability of vehicles and stations in the journey planning maps across web and mobile to assist in travel decisions and promote active travel options. Our continued investment…
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Faster disruption alert resolution
To speed up the process of managing disruption alerts, you can now resolve one or many of them directly from the disruption alerts list in Passenger Cloud. Disruption alerts are used when planned or unplanned disruptions on a line or stop will affect customer journeys. They are displayed across the website and app so removing…