Category: Passenger Cloud
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Updating subscription payment descriptions in Stripe
We are changing the description text that is sent to Stripe for subscription payments so that operators can see which ticket products these payments relate to. At the moment a default description is used for subscription payments, which makes it difficult to relate payments back to ticket products using an export of payment data from…
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Displaying activation expiry on a user’s ticket in Passenger Cloud
To make the activation expiry date for a purchased ticket clearer to customer service agents we are updating the user’s ticket view in the ‘Customer support’ section of Passenger Cloud so that it will display the activation expiry for the ticket being viewed. This follows a recent release that makes it possible for operators to…
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Expanding the availability of dynamic vehicle destinations
To provide more riders with visibility of the destination of a vehicle and align with departure information at a stop, we have expanded and enhanced the use of destination information for tracked vehicles. Available within the vehicle information from the Explore and other map views, we have completed a series of improvements to the way…
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Customising activation expiry on tickets and supporting the Bus Fare Cap Grant scheme
We are adding the ability to customise the activation expiry period for tickets so that operators can accommodate the changing travel habits of their customers. For example, this will enable flexible carnets, and support time-based marketing initiatives promoting certain tickets. This release also means that operators who are participating in the DfT backed Bus Fare…
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Populating branded line names for disruptions in Passenger Cloud
To help save time for operator staff and promote consistency we are going to start including the line brand name in the line alert disruption tool in Passenger Cloud. This means that line brand names will display in the options list of lines affected and also in the fields that get populated when using the…
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Changes to Travel Portal reporting in Passenger Cloud
We are going to release improvements to the two reports available in the Business Account section of Passenger Cloud, these are the Orders & Order Lines reports. This is to make it easier to see how different businesses are making use of the Travel Portal, improve reconciliation, and also demonstrate the value those businesses are…
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Improvements to network dataset uploads
We are introducing changes to network datasets in Passenger Cloud to make it clearer to operators when datasets are being imported, deleted, or pending import from the list of published and draft datasets. Any dataset that is being imported will be shown in the list of draft datasets, so that progress can be seen without…
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A more familiar timetable experience in Passenger Cloud
The timetable preview tools in Passenger Cloud are being updated to make navigation simpler and better reflect the experience of using timetables in the app and website. Accessing a timetable preview from the dataset page has been made simpler – users will now select directly from a list of services which also includes an operator…
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Introducing the Journey detail screen in Passenger Cloud
To give more visibility on the specific journeys within a dataset and to aid with troubleshooting we have introduced a new Journey detail screen in Passenger Cloud. Available from the Timetable preview, Vehicle activity and Departure board screens, it shows the specific details of an individual journey, such as the line, direction, operator codes and…
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Featuring tickets outside of a category on websites and mobile
We are renaming the top-level ticket category from ‘Root level tickets’ to ‘Featured tickets’ in Passenger Cloud to better communicate the reasons why you may want to assign tickets to this category. Operators with more than a small number of tickets are encouraged to organise them by category because this helps end users find their…