Category: Passenger Cloud
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More control for how operator names are displayed
Passenger Cloud has a new feature which allows you to control how the name of an operator is displayed through your websites and apps. Several Passenger websites and apps display which operators run the service on line lists. An example of this is the Robin Hood Network covering Nottingham. These names come from a TransXChange…
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Coronavirus – Special measures and optional updates
This email includes three optional steps we’ve put in place to help you deliver services to your customers during the Coronavirus health emergency: Ability to Pause Activated Tickets Temporary removal of “Things to Do” and “Rewards” listings Network Alert and current information Please read the following carefully and confirm how you would like to proceed.…
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Coverage zone maps
In Passenger Cloud, tickets can be assigned a coverage zone. These are identified by their name e.g. ‘Full Network’ or ‘Outer City’. Passenger Cloud now has a new feature which allows you to draw the geographic area of this coverage onto a map. Once drawn, this area can be altered any number of times. The…
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Refunds through Stripe dashboard
Operators can now refund payments directly through the Stripe dashboard and Passenger Cloud will disable the associated tickets or vouchers. It’s always been the case that if you refund a customer’s payment through Passenger Cloud, the associated ticket or voucher would be cancelled, but if a payment was refunded through the Stripe dashboard, this wasn’t…
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Improved gift code information in Passenger Cloud
We’ve updated Passenger Cloud to make it easier to see information about gift code purchases and investigate customer’s enquiries. Who the code was sent to When viewing a gift code, you can now see the email address that the gift code was sent to. This is listed as Code Sent To. This is useful for…
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Passenger Cloud dynamic updates for DfT’s new Bus Open Data Service
Passenger Cloud now dynamically updates a new ‘Current data’ URL that can be used for the DfT’s new Bus Open Data Service (BODS). The new service was launched on 29th January 2020 and over the next year, will become the home of bus operator data on the web. Following the passing of the Bus Services…
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Isochrone preview of network data
Passenger Cloud now supports previewing networks via an isochrone.
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Postponing network datasets in Passenger Cloud
The TransXChange data that is exported to Passenger Cloud is used to determine the date that a dataset will be effective from, and the date the dataset will be effective until. We have seen some specific use cases where it would be useful to be able to alter the date that a dataset is effective…
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Creating a ticket – new verification requirement field
From next week, you’ll have control over the type of verification that’s needed on a per-ticket basis. All existing tickets are unchanged. If you create a brand new student or child mobile ticket in Passenger Cloud that needs to be verified then you’ll need to make sure it has the right type of verification selected.…
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Ticket Sales Channels in Passenger Cloud
One of our biggest focuses over the last few months has been increasing the flexibility of digital ticket sales to your customers with the aim of helping you to maximise ticket revenue and grow passenger numbers. Next week we are introducing the concept of Sales Channels to Passenger Cloud, making it easy for you to…