Category: Passenger Cloud
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Improved gift code information in Passenger Cloud
We’ve updated Passenger Cloud to make it easier to see information about gift code purchases and investigate customer’s enquiries. Who the code was sent to When viewing a gift code, you can now see the email address that the gift code was sent to. This is listed as Code Sent To. This is useful for…
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Passenger Cloud dynamic updates for DfT’s new Bus Open Data Service
Passenger Cloud now dynamically updates a new ‘Current data’ URL that can be used for the DfT’s new Bus Open Data Service (BODS). The new service was launched on 29th January 2020 and over the next year, will become the home of bus operator data on the web. Following the passing of the Bus Services…
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Isochrone preview of network data
Passenger Cloud now supports previewing networks via an isochrone.
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Postponing network datasets in Passenger Cloud
The TransXChange data that is exported to Passenger Cloud is used to determine the date that a dataset will be effective from, and the date the dataset will be effective until. We have seen some specific use cases where it would be useful to be able to alter the date that a dataset is effective…
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Creating a ticket – new verification requirement field
From next week, you’ll have control over the type of verification that’s needed on a per-ticket basis. All existing tickets are unchanged. If you create a brand new student or child mobile ticket in Passenger Cloud that needs to be verified then you’ll need to make sure it has the right type of verification selected.…
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Ticket Sales Channels in Passenger Cloud
One of our biggest focuses over the last few months has been increasing the flexibility of digital ticket sales to your customers with the aim of helping you to maximise ticket revenue and grow passenger numbers. Next week we are introducing the concept of Sales Channels to Passenger Cloud, making it easy for you to…
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Fixed Date Tickets
From next week, you’ll be able to sell mobile app tickets with a fixed start and end date. This new functionality opens up a whole world of possibilities for selling tickets to new audiences – straight from the mobile app or in bulk via the Business Portal. Some examples of what you might do with…
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Improved product management in Passenger Cloud
Overview We’ve updated Passenger Cloud to make it easier to set up and manage tickets and ticket categories. Improvements to setting up and managing tickets We’ve improved the user interface to make it easier to set up new tickets in two easy steps: Step 1: Enter ‘common’ ticket information including the title and description Step…
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Restricting access to ‘delete user’ function
The option to delete customer accounts is now only available to staff with the ‘Customer support supervisor’ role. Previously, anyone with the ‘Customer support agent’ role could delete customer accounts. This change has been made to help make data erasure processes (e.g. under GDPR) easier for operators to control and audit.
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New ‘created by’ fields for disruption alerts
Overview You can now see who created a disruption in Passenger Cloud. What’s new in Passenger Cloud We’ve added a new field in Passenger Cloud that shows who created each disruption. This provides traceability so you can work with your team to improve the information that’s entered when new disruptions are created. This helps to…