Category: Passenger Cloud
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Customer notes and feedback in Passenger Cloud
Make notes about a customer in Passenger Cloud Customer Support agents and supervisors can now make notes about a customer in Passenger Cloud. (You can find out more about administrator role types and what they can access in our Help Desk.) This update will help agents to record details about actions they’ve made as part of…
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Support for TransXChange’s Dynamic Destination Display
We’ve added support for TransXChange’s dynamic destination display, making it easier for passengers to understand where their bus is currently heading with more up-to-date information. Dynamic destination display enables departure information sources to show different destinations depending on where a bus is situated along its route. This is particularly useful for circular routes, for instance, where…
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Updating customer email addresses and removing customer accounts without Help Desk support
Operator customer support teams can now change the email address of a customer or remove a customer’s account directly, without needing to raise a ticket with the Passenger Help Desk. This is useful if a customer wants to move their mobile tickets from one email address to a new one (e.g. from a university email to a…
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Live Buses Discoverability and other improvements
Live Buses improvementsFrank brings increased ‘discoverability’ to the Live Buses feature on mobile. Operators who have this module enabled will find it directly available from the Explore screen, where users can now show live buses and the routes they take without needing to choose a stop first. The improvement makes use of Favourites to reduce…
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App service updates direct from Passenger Cloud
Currently apps rely on operator Twitter feeds for service updates. Displaying tweets in the app requires us to request them from Twitter’s API, which can be slow, especially at times of high traffic. When the weather takes a turn for the worst and everyone is trying to find out whether your services are running is one…
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Increased control for timetable descriptions
Up until now we have automatically generated timetable descriptions, origins, destinations and vias from imported TransXChange data. This has been in keeping with our approach to ensure that the data published on the web and in apps is the same as it appears in other systems, such as ETM and real time systems. We have seen some specific use cases over…
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Disruption alert update to Passenger Cloud
Many of our operators have already been using our disruptions feature to manage communications about updates to their services. Passenger Cloud users have the ability to add a Network, Line or Stop disruption and then use this across both apps and websites. Thanks to your feedback, we’ve deployed new updates and further enhancements to disruption management. Key Updates Social…
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Passenger Cloud user interface update
Passenger Cloud has been updated with a new look. As well as a visual refresh, we’ve added new features to make regular tasks easier to perform; including customer support, network updates, and managing tickets. Key updates Sidebar A new sidebar has been added to pages, designed to assist with navigating and getting things done in the different areas of Passenger…
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Ticketer ETM integration, with QR codes
Following collaboration between Ticketer and Passenger Technology Group, Passenger can now integrate directly with Ticketer’s ETMs (Electronic Ticket Machines). Products configured on the Ticketer system can be set up in Passenger Cloud and sold to customers. This allows operators to report usage of mobile tickets in the same way as smartcards and paper tickets. When…
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Strawberry
This update includes new multi-trip (carnet) tickets, updates to the ticket list, Wear 2.0 and Chrome Tabs for Android. We’ve also squashed a few bugs on both platforms. New multi-trip (carnet) tickets We have added support for multi-trip tickets, with an indicator showing the number of remaining trips. The active ticket display for carnet tickets is identical to that of…