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Additional vehicle information options
Our enhanced vehicle information system now includes additional vehicle options to choose from: Individual lounge seating Glass ceiling Double glazing “Next stop” display Low emission engine Zero emission engine Reading lights Coat hooks Luggage racks Library These can be found alongside existing vehicle information options in Passenger Cloud. Adding this information to vehicles can provide…
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More options for ticket coverage display ordering
Following Passenger’s recent work that allows operators to assign a type to a ticket coverage, you are now able to change the display order of the coverage areas via Passenger Cloud too. This will have no immediate effect on the display of tickets in apps and websites. The changes are being made available in preparation…
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Travel Portal rebrand
If you are using our business portal service, the Travel Portal, you might notice it looks slightly different when you next open it. This is because the Travel Portal now has a new logo. When you receive transactional emails from the system you’ll see the logo here too. Caption: The login page of the Travel…
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Tier change announcements – optional measures
Following tier change announcements and anticipating changes to your normal operations, we have put measures in place to help you best serve your customers. These are intended to help your customers quickly find the information they need, reduce their financial losses and ensure your platforms reflect any increased travel restrictions. There are two optional steps…
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Displaying your fleet information on web
Building on our enhanced vehicle information system, we have created an optional new page for websites that provides customers with an interactive overview of your fleet. This page displays the same vehicle information from Passenger Cloud that is used in live tracking, but displayed as a complete fleet. This new page aims to help website…
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Coverage types
We will soon be allocating a ‘type’ to ticket coverages. This will allow you to categorise your coverages by: Area – for tickets that cover a particular geographical area Service – for tickets that are assigned to specific services Academic – for tickets that are related to schools, colleges or universities While this has no…
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New filtering option for Line Lists on the web
Websites will soon receive the ability to filter operator services on the Line List. This brings over a similar feature currently available on the Passenger mobile apps, and has been added to help users find lines when there’s a large number to choose from. Users are able to type in their search query, which filters…
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Increased ticket passback security on iOS
As part of our ongoing investment in ticket fraud prevention, we are adding an additional deterrent to passback fraud for mobile tickets on iOS in our latest release. Some ETMs are configured to allow QR codes that were generated a few seconds or even minutes ago. This is to account for ETMs or mobile devices…
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Showing additional ticket information on the web
In the summer, we made an update which surfaced more information about tickets for passengers using mobile apps to select a ticket. Premium websites have now been updated to include the additional ticket information, providing consistency across iOS, Android and web. The update applies to websites with and without web eCommerce enabled. An example of…
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Improved copy on Web to Mobile
To help reduce cases of first-time customers trying to use an email receipt as for a ticket to travel (where passengers have bought a ticket from the website instead of directly from the mobile app), we’ve made some small updates to the website eCommerce checkout steps. By making it clearer that an email receipt for…
Releases
Technology updates from Passenger