Category: Passenger Cloud
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Providing customers with more accurate journey plan options
We’re improving our journey planner to better align with how bus routes are planned by operators. As a result, we will no longer show journey plans that suggest passengers should board buses at stops which are designated in the TransXChange dataset specifically as alighting only stops. Operators will not need to re-upload their network datasets…
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Preview service route maps alongside timetables in Passenger Cloud
Passenger Cloud allows you to preview each services timetable within a dataset prior to publication to users on the website or in apps. To allow for additional checks on the accuracy of the service data, we’ve added a new Route map preview as well, loading a full map of the route identical to how it…
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Simplifying sales channel options for tickets
To simplify the configuration of mobile tickets in Passenger Cloud, we are replacing the separate ‘mobile apps’ and ‘website’ sales channel options with a single ‘Mobile Apps and Web’ option. This change ensures that all tickets available for sale to customers can be purchased across both websites and apps. Our analysis and consultations with operators…
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Displaying progress against Fare Caps in Contactless Journeys
To promote the cost savings of ‘best fare’ caps when a customer pays via tap-on contactless, and to incentivise continued travel under such schemes, we will now display the caps a customer has achieved as well as their progress against others in the Contactless Journeys module. Customers will be able to see fare cap information…
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Summer 2023 Quality of Life Improvements
To ensure the continued quality of the platform we regularly make small updates across the websites, apps and Passenger Cloud to improve performance, user experience or for any other quality of life enhancement. To keep you up to date with these changes without bombarding you with emails, we will periodically send a summary, such as…
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Aligning Contactless Journey charges by payment method
We are updating the way in which we display charges in the Contactless Journeys feature in apps and on websites. Customers will now see charges aligned by the payment method they used, which makes it more apparent that contactless payment methods are treated separately regardless of whether they are all linked to the same saved…
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Spring 2023 Quality of Life Improvements
To ensure the continued quality of the platform we regularly make small updates across the websites, apps and Passenger Cloud to improve performance, user experience or for any other quality of life enhancement. To keep you up to date with these changes we will periodically provide a summary, such as this one. For the more…
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Introducing Service Categories
To make it quicker for riders to find services that operate within a particular location or for a particular purpose, operators will soon be able to arrange lines and services into one or many categories. A category can be used to represent any logical grouping of lines. For example, operators can create a category to…
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Updating subscription payment descriptions in Stripe
We are changing the description text that is sent to Stripe for subscription payments so that operators can see which ticket products these payments relate to. At the moment a default description is used for subscription payments, which makes it difficult to relate payments back to ticket products using an export of payment data from…
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Displaying activation expiry on a user’s ticket in Passenger Cloud
To make the activation expiry date for a purchased ticket clearer to customer service agents we are updating the user’s ticket view in the ‘Customer support’ section of Passenger Cloud so that it will display the activation expiry for the ticket being viewed. This follows a recent release that makes it possible for operators to…