Category: Passenger Cloud
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Preventing Passenger Cloud access from unsupported versions of Windows
Since 10th January 2023, the Windows 8 operating system stopped receiving security updates and because of this, it is no longer considered safe to use Windows 8 or below. To help protect your data we are preventing access to Passenger Cloud from devices running Windows 8 or below from Wednesday, 13th March 2024. We have…
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Unleashing knowledge with Passenger Academy
As unveiled at our customer event, Passenger Live!, yesterday — we’re thrilled to unveil a groundbreaking addition to support the Passenger experience — our brand-new online training platform, Passenger Academy! This new service is designed to take your success to the next level. Elevating your Passenger journey with Academy Our community is the heart of…
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Cancelling Gift Codes from Passenger Cloud
Operators will now be able to cancel a gift code from Passenger Cloud, to make it straightforward to prevent a gift code from being claimed. This will save time for operators who want to cancel gift codes that have been issued using the Travel Portal, but where users can’t raise credit because the order was…
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Better multi-selects in Passenger Cloud
We’re making it easier for operators to accomplish tasks across different sections of Passenger Cloud quickly with the release of a new multi-select component. A multi-select is a form field that allows you to select multiple options at once, usually from a long list of options. In the new multi-select, you can tap on each…
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Managing staff access to Passenger Cloud
So that operators can manage the potential risks caused by personnel changes they can now manage aspects of staff access to Passenger Cloud. Operator staff with the ‘Staff management agent’ role can quickly review staff roles and revoke access to Passenger Cloud at any time of day and on any day of the week, without…
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Announcing Fares in Journey Planner
Designed to satisfy one of the largest gaps in the customer experience, we are close to the culmination of an innovative programme of work from the last few months. We are excited to announce that from Monday, 12th February 2024, users will be able to see fares for the journeys they are planning. This makes…
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Showing cancelled journeys on departure boards
Operators now have the choice of displaying cancelled journeys on departure boards, so they can provide clarity for customers by making it explicit that a specific journey is cancelled. Operators can configure their journey cancellation settings in Passenger Cloud by navigating to Network, Journey Cancellations, and then selecting a new Settings option from the left-hand…
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Enhancing Journey Plan previews in Passenger Cloud
To make it easier for operators to preview journey plans in different network datasets we have made several improvements to the journey plan preview tool in Passenger Cloud. The journey plan results interface has been completely overhauled to make better use of space, make it easy to quickly determine the overview of each plan, and…
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Providing customers with more accurate journey plan options
We’re improving our journey planner to better align with how bus routes are planned by operators. As a result, we will no longer show journey plans that suggest passengers should board buses at stops which are designated in the TransXChange dataset specifically as alighting only stops. Operators will not need to re-upload their network datasets…
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Preview service route maps alongside timetables in Passenger Cloud
Passenger Cloud allows you to preview each services timetable within a dataset prior to publication to users on the website or in apps. To allow for additional checks on the accuracy of the service data, we’ve added a new Route map preview as well, loading a full map of the route identical to how it…