Category: Passenger Cloud
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Upgrading Network Information: Enhancements for apps and websites
To improve the accuracy and usability of bus network information across Passenger apps and websites we have made a number of changes to our suite of journey planning capabilities. To make stop activities clearer to customers we have updated timetables, departure boards, and the journey view (accessed from a departure board) across apps and websites…
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Release Note notifications in Passenger Cloud
To broaden the visibility of release notes that communicate improvements to the platform (like this one!), we will now publish update notifications inside Passenger Cloud alongside our usual communications via email and Product Updates. We have improved the banner in Passenger Cloud that links to this release blog, changing to a collapsable overlay that contains…
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Update to “Business Accounts” language in Passenger Cloud
The “Business accounts” tile in Passenger Cloud is being renamed to “Travel Portal” to make it clearer what this section in Passenger Cloud is for, which is managing access to the Travel Portal. The Travel Portal is a tool that lets you give businesses access to manage bulk mobile ticket distribution through a secure system…
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Ticket Coverage improvements
During operator onboarding for Fares in Journey Planner, we gathered feedback and identified some improvements that can be made to Ticket Coverages, which we are now working to address. In the first of these updates, we wanted to address the accuracy of Ticket Coverage information for specific lines. To do this we are introducing an…
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Preventing Passenger Cloud access from unsupported versions of Windows
Since 10th January 2023, the Windows 8 operating system stopped receiving security updates and because of this, it is no longer considered safe to use Windows 8 or below. To help protect your data we are preventing access to Passenger Cloud from devices running Windows 8 or below from Wednesday, 13th March 2024. We have…
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Unleashing knowledge with Passenger Academy
As unveiled at our customer event, Passenger Live!, yesterday — we’re thrilled to unveil a groundbreaking addition to support the Passenger experience — our brand-new online training platform, Passenger Academy! This new service is designed to take your success to the next level. Elevating your Passenger journey with Academy Our community is the heart of…
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Cancelling Gift Codes from Passenger Cloud
Operators will now be able to cancel a gift code from Passenger Cloud, to make it straightforward to prevent a gift code from being claimed. This will save time for operators who want to cancel gift codes that have been issued using the Travel Portal, but where users can’t raise credit because the order was…
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Better multi-selects in Passenger Cloud
We’re making it easier for operators to accomplish tasks across different sections of Passenger Cloud quickly with the release of a new multi-select component. A multi-select is a form field that allows you to select multiple options at once, usually from a long list of options. In the new multi-select, you can tap on each…
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Managing staff access to Passenger Cloud
So that operators can manage the potential risks caused by personnel changes they can now manage aspects of staff access to Passenger Cloud. Operator staff with the ‘Staff management agent’ role can quickly review staff roles and revoke access to Passenger Cloud at any time of day and on any day of the week, without…
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Announcing Fares in Journey Planner
Designed to satisfy one of the largest gaps in the customer experience, we are close to the culmination of an innovative programme of work from the last few months. We are excited to announce that from Monday, 12th February 2024, users will be able to see fares for the journeys they are planning. This makes…