Category: Passenger Cloud
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Disruption alert update to Passenger Cloud
Many of our operators have already been using our disruptions feature to manage communications about updates to their services. Passenger Cloud users have the ability to add a Network, Line or Stop disruption and then use this across both apps and websites. Thanks to your feedback, we’ve deployed new updates and further enhancements to disruption management. Key Updates Social…
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Passenger Cloud user interface update
Passenger Cloud has been updated with a new look. As well as a visual refresh, we’ve added new features to make regular tasks easier to perform; including customer support, network updates, and managing tickets. Key updates Sidebar A new sidebar has been added to pages, designed to assist with navigating and getting things done in the different areas of Passenger…
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Ticketer ETM integration, with QR codes
Following collaboration between Ticketer and Passenger Technology Group, Passenger can now integrate directly with Ticketer’s ETMs (Electronic Ticket Machines). Products configured on the Ticketer system can be set up in Passenger Cloud and sold to customers. This allows operators to report usage of mobile tickets in the same way as smartcards and paper tickets. When…
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Strawberry
This update includes new multi-trip (carnet) tickets, updates to the ticket list, Wear 2.0 and Chrome Tabs for Android. We’ve also squashed a few bugs on both platforms. New multi-trip (carnet) tickets We have added support for multi-trip tickets, with an indicator showing the number of remaining trips. The active ticket display for carnet tickets is identical to that of…
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Passenger Cloud: Device management and blocking
Introduces a section in Ticketing allowing customer support staff to manage a customer’s devices. This includes listing the user’s devices and, from that, listing the any other users who have access to the device. Devices can be blocked, preventing tickets from being purchased or activated on them. The presence of a blocked device that the…
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Passenger Cloud dataset management updates
We’ve made it easier to see which datasets have expired or don’t start until a future date.
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Passenger Cloud: Dataset management updates
Datasets now show if any stops do not include valid locations and provide guidance on how to resolve this Improved TransXChange import, including initial support for TransXChange version 2.4. Note: Some parts of version 2.4 may not be supported.
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Passenger Cloud ticketing updates
Staff managers can now see the roles that their staff have. This makes it easier to see what staff can access and to request changes to staff roles. Customer support supervisors can now disable a customer’s tickets. Supervisors have always been able to refund tickets but now they can disable tickets without the payment being…
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Passenger Cloud updates (Q2 2017)
Ticket management Ticket Manager We have released an update allowing you to easy manage the tickets you offer to your customers through the app. You can create new tickets and add them to ticket categories, making it easy for the customers to find the right tickets for their journeys. Ticket References You can add ticket…
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Dataset Management
It’s now possible to upload TransXChange files directly into Passenger. Passenger will then combine the TransXChange with the latest OpenStreetMap and NaPTAN and allow previewing of timetables and journey plans before publishing.