Category: Passenger Cloud
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Fixed Date Tickets
From next week, you’ll be able to sell mobile app tickets with a fixed start and end date. This new functionality opens up a whole world of possibilities for selling tickets to new audiences – straight from the mobile app or in bulk via the Business Portal. Some examples of what you might do with…
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Improved product management in Passenger Cloud
Overview We’ve updated Passenger Cloud to make it easier to set up and manage tickets and ticket categories. Improvements to setting up and managing tickets We’ve improved the user interface to make it easier to set up new tickets in two easy steps: Step 1: Enter ‘common’ ticket information including the title and description Step…
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Restricting access to ‘delete user’ function
The option to delete customer accounts is now only available to staff with the ‘Customer support supervisor’ role. Previously, anyone with the ‘Customer support agent’ role could delete customer accounts. This change has been made to help make data erasure processes (e.g. under GDPR) easier for operators to control and audit.
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New ‘created by’ fields for disruption alerts
Overview You can now see who created a disruption in Passenger Cloud. What’s new in Passenger Cloud We’ve added a new field in Passenger Cloud that shows who created each disruption. This provides traceability so you can work with your team to improve the information that’s entered when new disruptions are created. This helps to…
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Customer notes and feedback in Passenger Cloud
Make notes about a customer in Passenger Cloud Customer Support agents and supervisors can now make notes about a customer in Passenger Cloud. (You can find out more about administrator role types and what they can access in our Help Desk.) This update will help agents to record details about actions they’ve made as part of…
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Support for TransXChange’s Dynamic Destination Display
We’ve added support for TransXChange’s dynamic destination display, making it easier for passengers to understand where their bus is currently heading with more up-to-date information. Dynamic destination display enables departure information sources to show different destinations depending on where a bus is situated along its route. This is particularly useful for circular routes, for instance, where…
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Updating customer email addresses and removing customer accounts without Help Desk support
Operator customer support teams can now change the email address of a customer or remove a customer’s account directly, without needing to raise a ticket with the Passenger Help Desk. This is useful if a customer wants to move their mobile tickets from one email address to a new one (e.g. from a university email to a…
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Live Buses Discoverability and other improvements
Live Buses improvementsFrank brings increased ‘discoverability’ to the Live Buses feature on mobile. Operators who have this module enabled will find it directly available from the Explore screen, where users can now show live buses and the routes they take without needing to choose a stop first. The improvement makes use of Favourites to reduce…
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App service updates direct from Passenger Cloud
Currently apps rely on operator Twitter feeds for service updates. Displaying tweets in the app requires us to request them from Twitter’s API, which can be slow, especially at times of high traffic. When the weather takes a turn for the worst and everyone is trying to find out whether your services are running is one…
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Increased control for timetable descriptions
Up until now we have automatically generated timetable descriptions, origins, destinations and vias from imported TransXChange data. This has been in keeping with our approach to ensure that the data published on the web and in apps is the same as it appears in other systems, such as ETM and real time systems. We have seen some specific use cases over…