Category: Mobile apps
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Fares in Journey Planner in apps and on websites
As previously communicated before Christmas the new Fares in Journey Planner capability will be released to customers across operator apps and websites on Monday, 12th February 2024. Launch partners should now be coming to the end of feature onboarding with their CSM and will be receiving their launch packs this week. All other operators should…
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Unleashing knowledge with Passenger Academy
As unveiled at our customer event, Passenger Live!, yesterday — we’re thrilled to unveil a groundbreaking addition to support the Passenger experience — our brand-new online training platform, Passenger Academy! This new service is designed to take your success to the next level. Elevating your Passenger journey with Academy Our community is the heart of…
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Improving the ticket link from journey planner and departure boards
In preparation for the upcoming Fares in Journey Planner release, we’ve given the ticket quick link (which allows a logged-in user to quickly switch to their already purchased tickets from a journey plan or a departure board) a visual refresh. This includes simplifying the language to reduce cognitive load and make it easier to understand…
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Announcing Fares in Journey Planner
Designed to satisfy one of the largest gaps in the customer experience, we are close to the culmination of an innovative programme of work from the last few months. We are excited to announce that from Monday, 12th February 2024, users will be able to see fares for the journeys they are planning. This makes…
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Showing cancelled journeys on departure boards
Operators now have the choice of displaying cancelled journeys on departure boards, so they can provide clarity for customers by making it explicit that a specific journey is cancelled. Operators can configure their journey cancellation settings in Passenger Cloud by navigating to Network, Journey Cancellations, and then selecting a new Settings option from the left-hand…
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Ensuring visibility of policies during user sign up
So that users are aware of the Terms and conditions associated with the platform’s usage, we ask them to read and accept them on the app’s first launch. To ensure users are reminded of the policy should they later decide to create an account, we have added a link to it on the account sign…
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Providing customers with more accurate journey plan options
We’re improving our journey planner to better align with how bus routes are planned by operators. As a result, we will no longer show journey plans that suggest passengers should board buses at stops which are designated in the TransXChange dataset specifically as alighting only stops. Operators will not need to re-upload their network datasets…
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Displaying progress against Fare Caps in Contactless Journeys
To promote the cost savings of ‘best fare’ caps when a customer pays via tap-on contactless, and to incentivise continued travel under such schemes, we will now display the caps a customer has achieved as well as their progress against others in the Contactless Journeys module. Customers will be able to see fare cap information…
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Enhancing journey plan results
So that customers can quickly compare and pick the most suitable journey plan option we are enhancing journey plan results. This change adds leg information to each journey in the results view to make it easier for customers to plan their travel. Each plan will display an overview of the entire journey, including any bus…
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Showing live buses in both directions when tracking from a departure board in apps
When tracking live vehicles for a line from a departure board in apps, customers will now see all the vehicles on that line regardless of their direction. This gives more information to customers who are tracking vehicles from the beginning of a line by also showing vehicles approaching from the other direction, which may be…