As previously communicated before Christmas the new Fares in Journey Planner capability will be released to customers across operator apps and websites on Monday, 12th February 2024.

Launch partners should now be coming to the end of feature onboarding with their CSM and will be receiving their launch packs this week. All other operators should also now be coming to the end of their mobile ticket health checks.

After release, mobile tickets and on-bus fare products will be suggested for journey plans across apps and websites.

What will users see?

When completing a journey plan users will see an indicative Adult ‘from’ price for journey options, and a more detailed list of applicable fare products will be displayed in each journey plan. Journey plans will show fares fulfilled as mobile tickets and on-bus fare products. All fare products are grouped by passenger class, to make it easy for users to find the fares that apply to them and to help users find fare information on websites, users will be signposted towards this new capability from the Fares & Tickets page.

On-bus Fares

Users will see single and return fare products that can be purchased from the driver on-bus. Where a journey plan involves multiple buses fares will be combined to give a total journey cost, alongside a breakdown of that cost.

To display on-bus fares, NeTEx fare data needs to be uploaded into Passenger Cloud and published.

Mobile Tickets

Users will see up to two mobile tickets per passenger class that are valid for their planned journey. This includes the cheapest appropriate product for a single journey (determined as a ticket with an entitlement set to ‘minutes’) and the cheapest product with an entitlement of one day or more, this is to ensure good user experience and not overcomplicate ticket selection choices. For users wanting to travel using a mobile ticket, they can now purchase tickets directly from a journey plan and by improving the ticket selection and purchase flow we aim to improve the e-commerce conversion rate, leading to more users committing to make their journey by bus.

For more information please get in touch with your Customer Success Manager, or refer to the Fares in Journey Planner Help Desk Guide.