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Marketing communication opt-in for users
Opt-in marketing is a feature which allows users to provide consent to receive follow-up communication and offers. It allows companies to provide targeted information and marketing content to users, direct to their email address. We are pleased to announce that we now offer the ability for Operators to ask users if they are willing to…
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Quality of life improvements to app notification settings
We have made some quality-of-life improvements to the settings screen for app notifications. As a reminder, app users can use the notification settings screen to opt-in to push notifications for when: The language used on this screen has been updated to make it much clearer that these relate specifically to push notifications. In addition, if…
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New link in Passenger Cloud to view SIRI-SM data
We are making things easier for operators to access and view their SIRI-SM data in Passenger Cloud. There might be occasions when operators need to check their departure data, for example if anomalies are identified between Passenger Cloud and other systems. Until now, this would require the assistance of a Customer Success Manager and our…
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Upgrades to the Passenger Cloud payments report
We have two new upgrades on the way for the Passenger Cloud payments report. Subscription payment info: Our Passenger Cloud payments report allows operators to review payment details within customisable timeframes. Following feedback from our operators we have added a new column to the Payments Report download file, which will show if any payments are…
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Improving Ticket Coverages
We have been busy improving our Ticket Coverage capabilities to make it easier for operators to communicate mobile ticket validity to their customers. These changes build on the work released in March, which introduced service-based coverages and are summarised below: 1. Operators can now ‘cut out’ portions of an area they have drawn when configuring…
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Buying tickets for selected people in the Travel Portal
To help businesses using the Travel Portal quickly send tickets to any new people that need to be added to an existing list it is now possible to create orders that are sent only to selected people on a list, instead of the entire list. This will help businesses send tickets more efficiently and reduce…
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Upgrading Network Information: Enhancements for apps and websites
To improve the accuracy and usability of bus network information across Passenger apps and websites we have made a number of changes to our suite of journey planning capabilities. To make stop activities clearer to customers we have updated timetables, departure boards, and the journey view (accessed from a departure board) across apps and websites…
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Release Note notifications in Passenger Cloud
To broaden the visibility of release notes that communicate improvements to the platform (like this one!), we will now publish update notifications inside Passenger Cloud alongside our usual communications via email and Product Updates. We have improved the banner in Passenger Cloud that links to this release blog, changing to a collapsable overlay that contains…
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Update to “Business Accounts” language in Passenger Cloud
The “Business accounts” tile in Passenger Cloud is being renamed to “Travel Portal” to make it clearer what this section in Passenger Cloud is for, which is managing access to the Travel Portal. The Travel Portal is a tool that lets you give businesses access to manage bulk mobile ticket distribution through a secure system…
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Enhancing Things to Do on websites
We are updating Things to Do across operator websites to improve how attractions are surfaced. This will make it easier for customers to discover and browse things to do in their local area. Previously, attractions were displayed on one row which would scroll horizontally. Now all attractions will be displayed to make it easier to…
Releases
Technology updates from Passenger