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Improving Ticket Coverages
We have been busy improving our Ticket Coverage capabilities to make it easier for operators to communicate mobile ticket validity to their customers. These changes build on the work released in March, which introduced service-based coverages and are summarised below: 1. Operators can now ‘cut out’ portions of an area they have drawn when configuring…
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Buying tickets for selected people in the Travel Portal
To help businesses using the Travel Portal quickly send tickets to any new people that need to be added to an existing list it is now possible to create orders that are sent only to selected people on a list, instead of the entire list. This will help businesses send tickets more efficiently and reduce…
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Upgrading Network Information: Enhancements for apps and websites
To improve the accuracy and usability of bus network information across Passenger apps and websites we have made a number of changes to our suite of journey planning capabilities. To make stop activities clearer to customers we have updated timetables, departure boards, and the journey view (accessed from a departure board) across apps and websites…
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Release Note notifications in Passenger Cloud
To broaden the visibility of release notes that communicate improvements to the platform (like this one!), we will now publish update notifications inside Passenger Cloud alongside our usual communications via email and Product Updates. We have improved the banner in Passenger Cloud that links to this release blog, changing to a collapsable overlay that contains…
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Update to “Business Accounts” language in Passenger Cloud
The “Business accounts” tile in Passenger Cloud is being renamed to “Travel Portal” to make it clearer what this section in Passenger Cloud is for, which is managing access to the Travel Portal. The Travel Portal is a tool that lets you give businesses access to manage bulk mobile ticket distribution through a secure system…
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Enhancing Things to Do on websites
We are updating Things to Do across operator websites to improve how attractions are surfaced. This will make it easier for customers to discover and browse things to do in their local area. Previously, attractions were displayed on one row which would scroll horizontally. Now all attractions will be displayed to make it easier to…
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Ticket Coverage improvements
During operator onboarding for Fares in Journey Planner, we gathered feedback and identified some improvements that can be made to Ticket Coverages, which we are now working to address. In the first of these updates, we wanted to address the accuracy of Ticket Coverage information for specific lines. To do this we are introducing an…
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Preventing Passenger Cloud access from unsupported versions of Windows
Since 10th January 2023, the Windows 8 operating system stopped receiving security updates and because of this, it is no longer considered safe to use Windows 8 or below. To help protect your data we are preventing access to Passenger Cloud from devices running Windows 8 or below from Wednesday, 13th March 2024. We have…
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Fares in Journey Planner in apps and on websites
As previously communicated before Christmas the new Fares in Journey Planner capability will be released to customers across operator apps and websites on Monday, 12th February 2024. Launch partners should now be coming to the end of feature onboarding with their CSM and will be receiving their launch packs this week. All other operators should…
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Unleashing knowledge with Passenger Academy
As unveiled at our customer event, Passenger Live!, yesterday — we’re thrilled to unveil a groundbreaking addition to support the Passenger experience — our brand-new online training platform, Passenger Academy! This new service is designed to take your success to the next level. Elevating your Passenger journey with Academy Our community is the heart of…
Releases
Technology updates from Passenger