-
Enhanced Vehicle Information with passenger occupancy from crowdsourced and ETM data – websites
Our new Enhanced Vehicle Information has been rolling out over the last week to Passenger websites with Live Buses enabled. It has been designed to help users to understand more about the bus that’s on its way, by providing them with more information than has previously been available to them. This includes payment options accepted…
-
Managing Enhanced Vehicle Information in Passenger Cloud
As many of you will already know, we have been busy rolling out the first phase of our Enhanced Vehicle Information, which helps users to know a little bit more about the bus or tram that’s on its way to them. The ‘Network’ part of Passenger Cloud has now been updated to allow for the…
-
Streamlining Passenger Cloud’s interface
Improvements have been made to Passenger Cloud’s look and feel to ensure the application continues to be easy to use as we introduce new features. Section titles and other navigation elements – such as the sidebar – now clearly show what is being displayed and how to get to other pages. Key actions, such as…
-
Mobile app ticket coverage / zone maps – Phase 1
To give users confidence when purchasing tickets we are surfacing ticket coverages or ‘zones’ on the checkout page in the mobile apps.
-
CO2 savings estimates added to websites
When app and website users are given quantifiable data that makes them celebrate the choices they have made, they feel good and are more likely to return to those platforms. This is especially true when it comes to seeing how they have made a positive environmental impact. Passenger apps include a feature which shows users…
-
User account management layout changes
In Passenger Cloud, you can search for users and see information about their ticket purchase history. To provide more key information at a glance and make it clearer how to perform actions, some layout changes have been made. For operators who offer subscriptions, any active or recently cancelled subscriptions the customer has will now display…
-
Update to line listings
In Passenger Cloud, the list of lines for your network now includes information about their associated PDF assets. Previously, to see which lines have PDF assets and when those assets will be in effect, network administrators would need to check each line individually. To make it easier to collaborate and make updates faster, we have…
-
Auto cancellation of tickets from disputed payments
Occasionally, payments made for tickets can be disputed by the card issuer. A dispute (also known as a chargeback) happens when a cardholder questions your charge with their card issuer. The issuer begins a formal ‘dispute’ process, which immediately reverses the payment. The payment amount is then deducted from your account balance. In the past,…
-
More control for how operator names are displayed
Passenger Cloud has a new feature which allows you to control how the name of an operator is displayed through your websites and apps. Several Passenger websites and apps display which operators run the service on line lists. An example of this is the Robin Hood Network covering Nottingham. These names come from a TransXChange…
-
Coronavirus – Special measures and optional updates
This email includes three optional steps we’ve put in place to help you deliver services to your customers during the Coronavirus health emergency: Ability to Pause Activated Tickets Temporary removal of “Things to Do” and “Rewards” listings Network Alert and current information Please read the following carefully and confirm how you would like to proceed.…
Releases
Technology updates from Passenger