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November lockdown – Special measures and updates for Premium customers
Following the announcement of lockdown in England from 5 November to 2 December, and anticipating changes to your normal operations, we are putting measures in place to help you best serve your customers. There are a number of actions you may wish to consider implementing, intended to help your customers quickly find the information they…
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Changes to Passenger Cloud menus for mobile devices
When navigating through Passenger Cloud on a desktop screen, there is a menu on the left-hand side which provides links to subpages within the current section. As an example, the “Network” page has links to “Lines”, “Operators”, “Vehicles” etc. When viewed on a mobile device, there is less screen space available and no room for…
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Improved business customer user management
In the past when a business was created in Passenger Cloud, a single Business Portal user would be created using the primary contact email address. However, there was no way to add additional users to manage the business. An update has been made to Passenger Cloud that allows business customer managers to add additional users…
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Vehicle tracking enhancements
With this release, we’re bringing the digital and physical experience of tracking a bus or tram closer together!
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UK-wide location search now available within myTrip
We’ve shipped an important improvement to the location search in myTrip.
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Captcha User Experience Improvements
Previously we rolled out a change to improve the security of Passenger websites. This included a full-page captcha on contact pages to reduce unwanted spam, but it wasn’t as elegant as it could have been. We’ve improved this customer experience and kept the security protection by integrating the captcha directly into the contact forms. You…
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New information banner for Internet Explorer 11 users
We are releasing an update this week to web apps that will display a banner to all Internet Explorer (all versions) and legacy versions of Microsoft Edge users. This explains to users that they’re using an outdated browser and should consider updating. We hope this will prompt most users to try a new browser, or…
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Website accessibility improvements
Over the last couple of months, we’ve been releasing updates to Passenger websites that are designed to help improve their accessibility. Improving accessibility benefits all website users, both with and without disabilities, by ensuring everything is easy to see and understand. As an operator, this will also be important if you are looking to apply…
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Improved Passenger website security
We’ve standardised our default Cloudflare security configuration for Passenger websites to ensure high availability and security. This change only affects Passenger websites that use Cloudflare. Passenger websites are largely protected against serious attacks by the hardened security model of Passenger systems. We further use Cloudflare where possible to add an additional layer of security by…
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Stops now shown on coverage map draw tool
To help you create accurate coverage maps, the area draw tool now shows the stops for your network. This will help ensure that the areas are correct with the boundaries defined by the locations of the stops. The stops will only appear when zoomed in, this is to ensure the map does not try to…
Releases
Technology updates from Passenger