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Tier change announcements – optional measures
Following tier change announcements and anticipating changes to your normal operations, we have put measures in place to help you best serve your customers. These are intended to help your customers quickly find the information they need, reduce their financial losses and ensure your platforms reflect any increased travel restrictions. There are two optional steps…
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Displaying your fleet information on web
Building on our enhanced vehicle information system, we have created an optional new page for websites that provides customers with an interactive overview of your fleet. This page displays the same vehicle information from Passenger Cloud that is used in live tracking, but displayed as a complete fleet. This new page aims to help website…
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Coverage types
We will soon be allocating a ‘type’ to ticket coverages. This will allow you to categorise your coverages by: Area – for tickets that cover a particular geographical area Service – for tickets that are assigned to specific services Academic – for tickets that are related to schools, colleges or universities While this has no…
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New filtering option for Line Lists on the web
Websites will soon receive the ability to filter operator services on the Line List. This brings over a similar feature currently available on the Passenger mobile apps, and has been added to help users find lines when there’s a large number to choose from. Users are able to type in their search query, which filters…
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Increased ticket passback security on iOS
As part of our ongoing investment in ticket fraud prevention, we are adding an additional deterrent to passback fraud for mobile tickets on iOS in our latest release. Some ETMs are configured to allow QR codes that were generated a few seconds or even minutes ago. This is to account for ETMs or mobile devices…
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Showing additional ticket information on the web
In the summer, we made an update which surfaced more information about tickets for passengers using mobile apps to select a ticket. Premium websites have now been updated to include the additional ticket information, providing consistency across iOS, Android and web. The update applies to websites with and without web eCommerce enabled. An example of…
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Improved copy on Web to Mobile
To help reduce cases of first-time customers trying to use an email receipt as for a ticket to travel (where passengers have bought a ticket from the website instead of directly from the mobile app), we’ve made some small updates to the website eCommerce checkout steps. By making it clearer that an email receipt for…
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New Coach and Minibus vehicle types
We received feedback that coaches and minibuses are an important part of some networks. In response, we’ve added these two vehicle types to the vehicle information in Passenger Cloud. The new coach and minibus graphics will be available on Android, iOS and the web, to help your users better identify the vehicles they are tracking. …
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Vehicle tracking icon improvements
This update brings some minor tweaks to the recently updated vehicle icons based on feedback from end users. These updates aim to make it easier to find the service you’re looking for, as well as distinguish it’s direction of travel at a glance.
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User Location Permissions
Having access to user location data helps us to provide the best experience possible. Though not required for the app to function, we recommend that users grant us permission to use their location data so that we can: Make search results for places and stops more relevant to their locality Provide an easy way to…
Releases
Technology updates from Passenger