Category: Web apps
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User Location Permissions
Having access to user location data helps us to provide the best experience possible. Though not required for the app to function, we recommend that users grant us permission to use their location data so that we can: Make search results for places and stops more relevant to their locality Provide an easy way to…
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Improving the layout of Line List pages on web
We’ve made an update on websites to improve the layout of the Line List page. These changes are intended to make it easier for users to find their line, see any routes that are affected by a service update and find Network Map downloads. ‘Jump Links’ for mobile Mobile is the most popular way of…
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November lockdown – Special measures and updates for Premium customers
Following the announcement of lockdown in England from 5 November to 2 December, and anticipating changes to your normal operations, we are putting measures in place to help you best serve your customers. There are a number of actions you may wish to consider implementing, intended to help your customers quickly find the information they…
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Vehicle tracking enhancements
With this release, we’re bringing the digital and physical experience of tracking a bus or tram closer together!
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Captcha User Experience Improvements
Previously we rolled out a change to improve the security of Passenger websites. This included a full-page captcha on contact pages to reduce unwanted spam, but it wasn’t as elegant as it could have been. We’ve improved this customer experience and kept the security protection by integrating the captcha directly into the contact forms. You…
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New information banner for Internet Explorer 11 users
We are releasing an update this week to web apps that will display a banner to all Internet Explorer (all versions) and legacy versions of Microsoft Edge users. This explains to users that they’re using an outdated browser and should consider updating. We hope this will prompt most users to try a new browser, or…
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Website accessibility improvements
Over the last couple of months, we’ve been releasing updates to Passenger websites that are designed to help improve their accessibility. Improving accessibility benefits all website users, both with and without disabilities, by ensuring everything is easy to see and understand. As an operator, this will also be important if you are looking to apply…
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Improved Passenger website security
We’ve standardised our default Cloudflare security configuration for Passenger websites to ensure high availability and security. This change only affects Passenger websites that use Cloudflare. Passenger websites are largely protected against serious attacks by the hardened security model of Passenger systems. We further use Cloudflare where possible to add an additional layer of security by…
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Additional links from Stops on web
We’ve now added additional links when viewing a Stop page. When viewing the Stop page, we now supply links to the Journey Planner and Track Vehicles pages. This is a change that will help users find their way around to other areas of the application. It’ll also help search engines pick up more options for…
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Vehicle livery colours for web and apps
We’re rolling out vehicle livery colours for the web, iOS and Android. This update adds two livery colours to the vehicle illustrations, displayed in the additional vehicle information when a user tracks them in real time. Combined with information such as the vehicle type and vehicle name, it will help give users the confidence they…