Category: Uncategorized
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Updated Disruption Manager Academy course – New tools and features added
We are pleased to share an update to the Academy course Disruption Manager. The course now includes the following updates: If you already have the Disruption Manager role in Passenger Cloud, you will automatically be enrolled on the new version of this course, even if you have already completed the previous version. This ensures that…
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Departure board tool in Passenger Cloud
We are releasing a tool that shows timing information about upcoming journeys and allows you to visually check up to 30 departures ahead for any stop on your network. Operators can use the tool to identify the source of data matching errors associated with departure board information and is particularly useful for persistent or intermittently…
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Changes to payment success screens
Payment success screens have been updated to give app users a better overview of the ticket they have just purchased. A product info card has been added to display: The ticket title Operator name Final purchase amount Payment receipt email confirmation. These changes will give users more visibility of important purchase details, and confidence in…
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Tier change announcements – optional measures
Following tier change announcements and anticipating changes to your normal operations, we have put measures in place to help you best serve your customers. These are intended to help your customers quickly find the information they need, reduce their financial losses and ensure your platforms reflect any increased travel restrictions. There are two optional steps…
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Managing Enhanced Vehicle Information in Passenger Cloud
As many of you will already know, we have been busy rolling out the first phase of our Enhanced Vehicle Information, which helps users to know a little bit more about the bus or tram that’s on its way to them. The ‘Network’ part of Passenger Cloud has now been updated to allow for the…
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CO2 savings estimates added to websites
When app and website users are given quantifiable data that makes them celebrate the choices they have made, they feel good and are more likely to return to those platforms. This is especially true when it comes to seeing how they have made a positive environmental impact. Passenger apps include a feature which shows users…
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May bank holiday date change for 2020
Last year the government announced that the early May bank holiday in 2020 will move from Monday 4th May to Friday 8th May to mark the 75th anniversary of VE Day. This is only the second time ever that the early May bank holiday has been moved, with the first occurrence in 1995 to mark…