Category: Passenger Cloud
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Enhancing disruption management
Since launching Personalised Travel Alerts, we’ve closely monitored usage and feedback. Based on this, we’re excited to share two enhancements designed to improve how disruptions are created and when travel alert notifications are sent. 1. Copying existing disruptions We noticed some operators re-use resolved disruptions by updating the dates to notify users of new events.…
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Effortless fare control: Introducing scheduled ticket changes
We are excited to introduce a highly requested feature designed to address challenges that many operators face when managing changes to your tickets; the ability to schedule changes in advance. Why this update matters What this feature enables Operators can now schedule: This capability eliminates the risk of tickets being incorrectly priced or available before…
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Display timetables the way you want: Recognising TXC stop sequence numbers
Creating timetables for your customers that are understandable and easy to use comes with many complex challenges, but with the latest update operators now have even more control over how they are displayed, and the opportunity to standardise across the live timetables and pdfs. The latest release builds on the recent journey sequencing update and…
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Expanding search capabilities in Passenger Cloud
Searching for information is a regular task for operators. In Passenger Cloud you can search for a customer by email or gift code. For enquiries regarding payments or ticket/activation IDs, this required a support request to our Help Desk. Whilst our support team does a fantastic job, we know that your time is precious so…
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Introducing Personalised Travel Alerts: A new way to keep your customers informed
We are excited to announce the upcoming release of Personalised Travel Alerts, a powerful new capability designed to keep your customers informed about the changes that matter most to them. This new feature, available on both iOS and Android, leverages Passenger Cloud data to deliver real-time notifications about Disruptions and Network Changes in a targeted,…
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Every detail matters: Discover the latest enhancements across the platform
To ensure the continued quality of the platform we regularly make small updates across the apps, websites and Passenger Cloud to improve performance, user experience or for any other quality of life enhancement. To keep you up to date with these changes without bombarding you with emails, we will periodically send a summary, such as…
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Offer discounts per ticket in Travel Portal
Passenger Cloud now gives commercial teams far greater control in managing the revenue impact of selling tickets via Travel Portal. The latest update allows operators to set different discount rates on a per ticket basis, meaning you can further fine tune your offering based on factors such as the ticket value, ticket type or ticket…
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Setting custom refund period for Travel Portal businesses
Passenger Cloud now provides greater flexibility in meeting the individual needs of the businesses you serve via Travel Portal by allowing you to set a custom refund period for unclaimed tickets. When setting up a business account for Travel Portal in Passenger Cloud, you are now able to change the default refund period from 30…
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Allowing earlier notice of Network Changes
Our customers span every corner of the UK. In order to comply with statutory guidance across all of our operator localities, we are increasing the notice period available for you to inform customers of upcoming Network changes, using the network change feature in Passenger Cloud, from 14 to 21 days. If the statutory guidance you…
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Preview option for timetables using journey sequence numbers
Journey sequence numbers in TransXChange (TXC) data allow operators control over timetable column sorting (without affecting rows). This ensures that timetables display to customers as intended. This is a capability we already support, but we’re now making some changes to Passenger Cloud that will allow you to preview the change before requesting your Customer Success…