Category: Passenger Cloud
-
Delivering clearer stop information with enhanced locality display
We are pleased to announce the availability of an enhanced stop locality display configuration. This update lets you opt in to display more location data alongside stop common names across apps and websites, giving customers more context about the location of stops. Overview of changes Stops are displayed slightly differently across different touchpoints depending on…
-
Updating Disruptions display in Passenger Cloud
We are introducing an improvement to how disruptions are displayed within Passenger Cloud, which means both “Current and future” and “Resolved” alert lists will be presented in a paginated format. This technical enhancement significantly boosts page performance, allowing us to remove the previous 30-day restriction on viewing resolved alerts. Operators who clone existing alerts as…
-
Introducing journey plan maps to Passenger Cloud
Ensuring that accurate journey plans are being served to customers is part of the regular testing cycle that data management staff go through when uploading new TransXChange to Passenger Cloud. To make this process easier, we have introduced mapping to the journey plans returned within Passenger Cloud. Users with the role Network management agent/supervisor or…
-
Making it even easier to control ticket availability
Ensuring the availability of tickets is now easier than ever, thanks to the enhanced fare control feature introduced in December 2024. Since then, our Product Team have been closely monitoring usage and listening to feedback to make this feature even more powerful. The December 2024 update allowed for scheduling a single future change to a…
-
Enhancing disruption management
Since launching Personalised Travel Alerts, we’ve closely monitored usage and feedback. Based on this, we’re excited to share two enhancements designed to improve how disruptions are created and when travel alert notifications are sent. 1. Copying existing disruptions We noticed some operators re-use resolved disruptions by updating the dates to notify users of new events.…
-
Effortless fare control: Introducing scheduled ticket changes
We are excited to introduce a highly requested feature designed to address challenges that many operators face when managing changes to your tickets; the ability to schedule changes in advance. Why this update matters What this feature enables Operators can now schedule: This capability eliminates the risk of tickets being incorrectly priced or available before…
-
Display timetables the way you want: Recognising TXC stop sequence numbers
Creating timetables for your customers that are understandable and easy to use comes with many complex challenges, but with the latest update operators now have even more control over how they are displayed, and the opportunity to standardise across the live timetables and pdfs. The latest release builds on the recent journey sequencing update and…
-
Expanding search capabilities in Passenger Cloud
Searching for information is a regular task for operators. In Passenger Cloud you can search for a customer by email or gift code. For enquiries regarding payments or ticket/activation IDs, this required a support request to our Help Desk. Whilst our support team does a fantastic job, we know that your time is precious so…
-
Introducing Personalised Travel Alerts: A new way to keep your customers informed
We are excited to announce the upcoming release of Personalised Travel Alerts, a powerful new capability designed to keep your customers informed about the changes that matter most to them. This new feature, available on both iOS and Android, leverages Passenger Cloud data to deliver real-time notifications about Disruptions and Network Changes in a targeted,…
-
Every detail matters: Discover the latest enhancements across the platform
To ensure the continued quality of the platform we regularly make small updates across the apps, websites and Passenger Cloud to improve performance, user experience or for any other quality of life enhancement. To keep you up to date with these changes without bombarding you with emails, we will periodically send a summary, such as…