Category: Mobile apps
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Additional ticket information – apps
Following on from the addition of coverage maps recently, soon we are going to be including extra ticket information on the product list. This aims to make it easier for users to know which ticket is the correct ticket for their journey, before they buy it.
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Mobile app ticket coverage / zone maps – Phase 1
To give users confidence when purchasing tickets we are surfacing ticket coverages or ‘zones’ on the checkout page in the mobile apps.
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More control for how operator names are displayed
Passenger Cloud has a new feature which allows you to control how the name of an operator is displayed through your websites and apps. Several Passenger websites and apps display which operators run the service on line lists. An example of this is the Robin Hood Network covering Nottingham. These names come from a TransXChange…
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Coronavirus – Special measures and optional updates
This email includes three optional steps we’ve put in place to help you deliver services to your customers during the Coronavirus health emergency: Ability to Pause Activated Tickets Temporary removal of “Things to Do” and “Rewards” listings Network Alert and current information Please read the following carefully and confirm how you would like to proceed.…
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Revamped Explore screen for a faster and more consistent user experience
Update 29.0 brings the Explore screen style in line with other parts of the app, plus improvements to overlays, markers, warnings and some new features. Explore improvements The new Explore screen, rebuilt from the ground up, includes improvements for the stop markers, live bus markers, and bikeshare markers that will increase speed and usability. Stop…
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Coverage zone maps
In Passenger Cloud, tickets can be assigned a coverage zone. These are identified by their name e.g. ‘Full Network’ or ‘Outer City’. Passenger Cloud now has a new feature which allows you to draw the geographic area of this coverage onto a map. Once drawn, this area can be altered any number of times. The…
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Coronavirus – Communication via websites and apps
Reviewing the evolving situation regarding COVID-19, and anticipating changes to your normal operations, we are putting measures in place to help you keep your customers informed. There are a number of actions you may wish to consider implementing, intended to help your customers quickly find the information they need. Add a “Coronavirus update” page to…
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Online Verification Service improvements
This new prompt aims to reduce the time it takes for an age-based verification to be completed.
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Francis – Dark mode
The Francis app release brings a dramatic new Dark Mode to users devices. As well as an aesthetic choice for smartphone users, the new setting brings accessibility and power-saving improvements alongside the potential to feel safer in the dark.
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Access to app analytics is changing
What’s changing? The way you access mobile app usage stats is changing. Google is removing support for mobile apps in Google Analytics and is replacing it with the new Firebase analytics platform. We updated both the iOS and Android mobile apps to support the new Firebase platform in June 2019. So, for the last few…