Category: Mobile apps
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New Google location permission policy in immediate effect
From 17th January 2021, Google requires all applications to have special approval to use the Background Location permission. Passenger Premium apps request the Background Location permission for the Journey Stop Proximity notification functionality. This uses the background location to let the user know via a push notification that they are nearing their targeted stop. This…
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Coverage types
We will soon be allocating a ‘type’ to ticket coverages. This will allow you to categorise your coverages by: Area – for tickets that cover a particular geographical area Service – for tickets that are assigned to specific services Academic – for tickets that are related to schools, colleges or universities While this has no…
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Increased ticket passback security on iOS
As part of our ongoing investment in ticket fraud prevention, we are adding an additional deterrent to passback fraud for mobile tickets on iOS in our latest release. Some ETMs are configured to allow QR codes that were generated a few seconds or even minutes ago. This is to account for ETMs or mobile devices…
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New Coach and Minibus vehicle types
We received feedback that coaches and minibuses are an important part of some networks. In response, we’ve added these two vehicle types to the vehicle information in Passenger Cloud. The new coach and minibus graphics will be available on Android, iOS and the web, to help your users better identify the vehicles they are tracking. …
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Vehicle tracking icon improvements
This update brings some minor tweaks to the recently updated vehicle icons based on feedback from end users. These updates aim to make it easier to find the service you’re looking for, as well as distinguish it’s direction of travel at a glance.
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Improving the layout of Line List pages on web
We’ve made an update on websites to improve the layout of the Line List page. These changes are intended to make it easier for users to find their line, see any routes that are affected by a service update and find Network Map downloads. ‘Jump Links’ for mobile Mobile is the most popular way of…
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November lockdown – Special measures and updates for Premium customers
Following the announcement of lockdown in England from 5 November to 2 December, and anticipating changes to your normal operations, we are putting measures in place to help you best serve your customers. There are a number of actions you may wish to consider implementing, intended to help your customers quickly find the information they…
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Vehicle tracking enhancements
With this release, we’re bringing the digital and physical experience of tracking a bus or tram closer together!
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Vehicle livery colours for web and apps
We’re rolling out vehicle livery colours for the web, iOS and Android. This update adds two livery colours to the vehicle illustrations, displayed in the additional vehicle information when a user tracks them in real time. Combined with information such as the vehicle type and vehicle name, it will help give users the confidence they…
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Support for the latest bank security features (Strong Customer Authentication)
This release is a significant behind the scenes update for how payments are handled within the mobile apps.