Category: Mobile apps
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Expanding micromobility support with Superpedestrian
We have successfully integrated micromobility provider Superpedestrian to the Passenger platform alongside existing providers Beryl, nextbike and Co Bikes. Micromobility integration allows riders to see the location and availability of vehicles and stations in the journey planning maps across web and mobile to assist in travel decisions and promote active travel options. Our continued investment…
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Improvements to line branding display on web timetables
To make it easier for customers to associate a line logo visually with other sources of information, we have updated the line headers on the timetable pages on operator websites. On desktop, we will show line branding on the left-hand side as a visual anchor, if provided. When viewing on mobile, we will now always…
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Communicating planned network changes
To give customers advanced notice and ensure they do not miss important changes that affect their journey planning, we will launch an improved user experience for communicating planned network changes across the apps and websites on the 31st of August 2022. The new module allows operators to display customised notices for planned network changes alongside…
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Ticket subscriptions in apps
You will soon be able to create ticket subscriptions for purchase in mobile apps. In addition to the existing functionality allowing your customers to purchase and manage subscriptions via websites, you will be able to offer ticket subscriptions to even more of your customers. Once your ticket subscriptions are set up in Passenger Cloud: Tickets…
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Giving users additional account management options
App and website users can now update their own email address or delete their account directly. This gives customers more control over their personal account details and reduces user account management tasks in Customers Service teams. Under a revised Account details section, the user can choose to change their email address or delete their account…
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Subscription renewals for end of day tickets
To provide clarity and simplicity on renewal times, subscriptions for tickets using the ‘end of day’ expiry strategy will now renew at the start of service time, rather than the same time the subscription was created. This brings renewals in line with the expectations of subscription payments and removes the likelihood of a ticket being…
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Send users to specific ticket product and categories with unique links
To allow operators to send users to specific ticket products and categories, we now create unique links to them that can be shared publicly. When followed, these links will open a ticket product or category directly in the iOS or Android app ready for the user to browse or purchase. Users without the app installed…
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Displaying Description and Detail field on Timetable pages
We recently made a change to the Line List that displays the “Description” and “Detail” fields on websites. A change to Timetable pages that will show those same fields in the header will be released shortly. Currently, Timetable pages display the “Origin”, “Destination” and “Via” fields at the top of the page. These will be…
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Improving ticket scanning reliability and speed
To improve the reliability and speed of scanning a ticket, we have improved the screen behaviour when displaying a ticket on mobile devices. This will ensure that the device is ready to be scanned when required. There will be two specific changes in the next release: The brightness of the ticket screen will automatically set…
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Improved layout of line descriptions
Recently we communicated our intent to improve and align the display of line descriptions across websites and apps. Following feedback, Operators will be given access to a new Detail field for Lines in Passenger Cloud. This can be used to enter ‘via’ information or other detail that is not suited to the Description field. Additional…