Category: Mobile apps
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Updates to legacy mobile device support
We’re constantly striving to make the most of the Android and iOS platforms for delivering accessible, timely information and secure mobile ticketing to those that need it. This means keeping pace with Apple and Google’s best practices and their requirements for publishing apps. Apps that still support very old devices aren’t able to make use…
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Improvements to ticket activation expiry
We are continuing to work on improving the information we display on tickets to make it easier for customers to quickly understand important ticket information. Last month, we released an update adding ‘Use before’ dates to tickets in a customer’s list of purchased tickets. Based on user feedback from that release we are now making…
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Contactless Journeys PDF export
For operators with our Contactless Journeys capability, customers will soon be able to export the previous 30 days of their journeys and charges to a PDF. This will help them get an external copy of their charges so they can more easily submit expenses to their employer, amongst other uses. The PDF that is exported…
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Adding ‘Use before’ dates to customer’s tickets and other ticket improvements
To make it clearer to customers that tickets need to be used before a certain date we are adding ‘Use before’ dates to tickets in their list of purchased tickets. This change will only affect tickets that are not activated. Once a ticket is activated the expiry date and time is displayed to show when…
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Extending the notice period for planned network changes
To give passengers increased opportunity to learn about planned changes to services that may affect their future travel plans, we are extending the period that we start displaying the change notice from 7 days to 14 days prior to the change start date. The update will be released next Wednesday, 21 September 2022. Read more…
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Expanding micromobility support with Superpedestrian
We have successfully integrated micromobility provider Superpedestrian to the Passenger platform alongside existing providers Beryl, nextbike and Co Bikes. Micromobility integration allows riders to see the location and availability of vehicles and stations in the journey planning maps across web and mobile to assist in travel decisions and promote active travel options. Our continued investment…
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Improvements to line branding display on web timetables
To make it easier for customers to associate a line logo visually with other sources of information, we have updated the line headers on the timetable pages on operator websites. On desktop, we will show line branding on the left-hand side as a visual anchor, if provided. When viewing on mobile, we will now always…
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Communicating planned network changes
To give customers advanced notice and ensure they do not miss important changes that affect their journey planning, we will launch an improved user experience for communicating planned network changes across the apps and websites on the 31st of August 2022. The new module allows operators to display customised notices for planned network changes alongside…
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Ticket subscriptions in apps
You will soon be able to create ticket subscriptions for purchase in mobile apps. In addition to the existing functionality allowing your customers to purchase and manage subscriptions via websites, you will be able to offer ticket subscriptions to even more of your customers. Once your ticket subscriptions are set up in Passenger Cloud: Tickets…
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Giving users additional account management options
App and website users can now update their own email address or delete their account directly. This gives customers more control over their personal account details and reduces user account management tasks in Customers Service teams. Under a revised Account details section, the user can choose to change their email address or delete their account…