Category: Mobile apps
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Expanding NFC suppression in apps
To reduce the risk of accidental payment from mobile payment apps, such as Google Wallet or Apple Pay, we are increasing the parts of the apps where NFC is being suppressed. NFC is the technology used by mobile devices to make contactless payments. This needs to be suppressed when a customer is placing their device…
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Things to Do updates in apps
We recently made an update to the Things to Do experience in apps by focusing the Attractions tab when no Events are scheduled. Previously, users who opened Things to Do when no Events had been scheduled were presented with an empty list, and needed to navigate to the Attractions tab to view any content. This…
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Improved app navigation from the Explore Map
To streamline navigation in the app and give new users a more intuitive browsing and discovery experience, we have visually separated the main menu icon from the search bar functionality when viewing the Explore map. This indicates to users that they are their own pieces of functionality, making it easier to navigate to other parts…
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Spring 2023 Quality of Life Improvements
To ensure the continued quality of the platform we regularly make small updates across the websites, apps and Passenger Cloud to improve performance, user experience or for any other quality of life enhancement. To keep you up to date with these changes we will periodically provide a summary, such as this one. For the more…
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User verification before ticket purchase
From Wednesday, 8th March 2023 users will be able to get verified without needing to first purchase a ticket with a verification requirement. Ticketless verification allows users to be proactive in their travel planning and remove any anxiety about being verified at the time they need to travel. Users start the verification process in the…
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Migrating Google Analytics for websites to GA4
From Monday, February 13th 2023 we are going to start changing how usage data is recorded in Google Analytics (GA) for operator websites. For operators with a Passenger app and website, we are going to create a new web stream within the GA property used for tracking app usage and start sending website usage data…
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Showing ticket activation expiry in gift code emails
We are releasing a change that adds a ticket’s activation expiry information to gift code emails so that the recipient of the email understands when a ticket needs to be activated before they redeem the gift code. This email is sent when a customer purchases a ticket as a gift for someone else and also…
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Improving network visibility at wider zooms
As networks get larger, offer more options and attract more users, it’s important to ensure that riders can quickly understand the areas and routes covered when planning their journeys. To this end, we will now start showing bus stops and micro-mobility stations at wider zoom levels, where they were previously hidden. Bus stops will now…
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Expanding the availability of dynamic vehicle destinations
To provide more riders with visibility of the destination of a vehicle and align with departure information at a stop, we have expanded and enhanced the use of destination information for tracked vehicles. Available within the vehicle information from the Explore and other map views, we have completed a series of improvements to the way…
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Customising activation expiry on tickets and supporting the Bus Fare Cap Grant scheme
We are adding the ability to customise the activation expiry period for tickets so that operators can accommodate the changing travel habits of their customers. For example, this will enable flexible carnets, and support time-based marketing initiatives promoting certain tickets. This release also means that operators who are participating in the DfT backed Bus Fare…