Category: Mobile apps
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Providing customers with more accurate journey plan options
We’re improving our journey planner to better align with how bus routes are planned by operators. As a result, we will no longer show journey plans that suggest passengers should board buses at stops which are designated in the TransXChange dataset specifically as alighting only stops. Operators will not need to re-upload their network datasets…
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Displaying progress against Fare Caps in Contactless Journeys
To promote the cost savings of ‘best fare’ caps when a customer pays via tap-on contactless, and to incentivise continued travel under such schemes, we will now display the caps a customer has achieved as well as their progress against others in the Contactless Journeys module. Customers will be able to see fare cap information…
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Enhancing journey plan results
So that customers can quickly compare and pick the most suitable journey plan option we are enhancing journey plan results. This change adds leg information to each journey in the results view to make it easier for customers to plan their travel. Each plan will display an overview of the entire journey, including any bus…
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Showing live buses in both directions when tracking from a departure board in apps
When tracking live vehicles for a line from a departure board in apps, customers will now see all the vehicles on that line regardless of their direction. This gives more information to customers who are tracking vehicles from the beginning of a line by also showing vehicles approaching from the other direction, which may be…
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Summer 2023 Quality of Life Improvements
To ensure the continued quality of the platform we regularly make small updates across the websites, apps and Passenger Cloud to improve performance, user experience or for any other quality of life enhancement. To keep you up to date with these changes without bombarding you with emails, we will periodically send a summary, such as…
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Aligning Contactless Journey charges by payment method
We are updating the way in which we display charges in the Contactless Journeys feature in apps and on websites. Customers will now see charges aligned by the payment method they used, which makes it more apparent that contactless payment methods are treated separately regardless of whether they are all linked to the same saved…
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Introducing animated graphics in apps
Following the successful introduction of animated graphics on websites in February, we are now introducing animations in apps to focus a user’s attention on elements that may otherwise be missed and increase delight with general app use. Careful consideration has been given to where to use animated graphics so as not to distract users. The…
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Expanding NFC suppression in apps
To reduce the risk of accidental payment from mobile payment apps, such as Google Wallet or Apple Pay, we are increasing the parts of the apps where NFC is being suppressed. NFC is the technology used by mobile devices to make contactless payments. This needs to be suppressed when a customer is placing their device…
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Things to Do updates in apps
We recently made an update to the Things to Do experience in apps by focusing the Attractions tab when no Events are scheduled. Previously, users who opened Things to Do when no Events had been scheduled were presented with an empty list, and needed to navigate to the Attractions tab to view any content. This…
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Improved app navigation from the Explore Map
To streamline navigation in the app and give new users a more intuitive browsing and discovery experience, we have visually separated the main menu icon from the search bar functionality when viewing the Explore map. This indicates to users that they are their own pieces of functionality, making it easier to navigate to other parts…