On Thursday, 1st May 2025, we will roll out a new checkout experience powered by Stripe’s ‘Optimised Checkout Suite’. This upgrade leverages Stripe’s expertise in creating smooth, reliable, and high-converting payment flows. This is the first of several exciting improvements to Checkout planned for this year, as mentioned in our April Product Update.

Checkout is the part of the platform responsible for taking payments that a significant number of your customers depend on to purchase tickets, generating a significant revenue stream for you. As such, it is one of the most critical parts of the Passenger platform. Improvements to Checkout can improve customer satisfaction and increase conversion rates.

With the release of Optimised Checkout Suite across apps and websites, customers will benefit from a payments interface that has been designed by Stripe to optimise the payments experience.

During checkout, customers can decide whether to save their payment card for one-off purchases to make future purchases easier. Giving customers the choice improves compliance with UK GDPR by ensuring consent is expressly given before Stripe saves payment details. This does not apply to subscription plan purchases, where the payment method needs to be saved for future purchases.

Saved cards can be reviewed and removed from within the new payments interface in the checkout flow, and it will also continue to be possible to delete saved cards and change the default card in the ‘Manage payment cards’ Settings screen. However, customers will not be able to add a new payment card from this screen in the apps. Removing this has allowed us to further reduce friction in Checkout because it means we do not need to display the ‘Card Check’ modal prompt, which previously informed customers they may see a temporary charge appear on their statement.

This change will be released on Thursday, May 1st. For any questions, please contact your Customer Success Manager.