It’s now even easier to redeem gifted tickets! Users who receive a gift notification will be redirected to the app from a link in the email – with the gift code auto-filled. This works for operators that have both a Passenger website and app.

Now, when a user receives a gifted ticket via email they are prompted to tap a button, opening the app with the gift code pre-filled. This makes redeeming gift codes effortless for existing app users.

In the event the user doesn’t have the app installed, they’ll be sent to a page with instructions for installing the app to redeem the code manually.

How does it work?

This new update allows specific URLs on mobile devices to open the official app, and direct the user to the right section.

This only works if both your app and website are provided by Passenger. This is because the user’s phone validates files between the website and apps. From this validation it is able to track specific website addresses and launch the app. Additionally, we need to show information about the ticket gift on the web in the event the app isn’t installed.

How can I get this update?

We’ve already released support for this improvement in the apps, and we’ll be enabling it for ticket emails soon – for operators that have a website and app operated by Passenger.

We’ve added a new page to websites that shows users how to redeem their ticket, which they’ll be shown if they don’t have the app installed.