Live Buses improvements
Frank brings increased ‘discoverability’ to the Live Buses feature on mobile. Operators who have this module enabled will find it directly available from the Explore screen, where users can now show live buses and the routes they take without needing to choose a stop first. The improvement makes use of Favourites to reduce the amount of taps a user needs to make to personalise which buses are shown.
This release includes the following functionality in the app:
We launched our Live Buses module for apps back in December and we’ve been studying user engagement closely ever since, using it to improve and optimise functionality. In that time we’ve also released the Live Buses module for Passenger websites, for when users without the app (on mobiles or desktop computers) want to check information.
Additional Service Updates improvements
Wherever Service Updates have a link to more information, we make sure to also include this link in the associated apps. As the link can direct users to anywhere on the web, we’ve set such links to launch a browser, where the user can read more about any given disruption.
We’ve also reinstated the option to report disruptions on the network, so that users can let you know about issues that you may be unaware of.
Finally, we have added some improvements that enable users to filter service updates by a specific date.
Ticket activation instructions
We’ve made a slight adjustment to the wording on the ticket activation screens. The updated messaging helps users to better understand that they should only activate a ticket when they are ready to travel.
This update was made in response to the fact that a number of users continue to activate tickets before they need to use it on the bus or tram, which generates unnecessary inbound enquiries to your customer service team. The new messaging hopes to reduce these queries.