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Introducing the Media Library: Centralised Asset Management
Today, we announce a significant upgrade to how content editors manage images and video within the CMS. To help you keep your digital assets organised and your workflows efficient, we are introducing a dedicated Media Library. Previously, adding an image to a page meant uploading it directly to that specific location. While simple, this made…
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Improvements to in-app disruption visibility
We are making UI adjustments in the upcoming release to improve how disruption information is displayed to your customers. From app version 105, apps will no longer display a small warning icon attached directly to the service number (roundel) wherever they are displayed, including on departure boards. Instead, we are prioritising the service update banners…
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Places search and stop display enhancements
We are enhancing the user experience of our Cities capabilities with improvements to location search and the display of journey plans. These changes are designed to make finding stops and train stations easier and journey instructions clearer for your passengers. Search capability and results display When searching for places across Cities capabilities on websites and…
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Quality of life updates to linked lines and Journey Planner
We are making changes to enhance the utility of linked lines for users, as well as launching a refreshed form interface in the Journey Planner for apps. Improved visibility for favourite lines We’re updating how favourite lines are displayed across the app and website to provide users with more control. Previously, when lines were linked…
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New Academy course – Your Guide to Staff Access Management
We are pleased to announce a new Academy course on managing team access within Passenger Cloud. This capability is essential for maintaining the security of your Passenger Cloud account and ensuring your team can operate efficiently with the correct permissions. This course will cover the following topics: This course is designed for users with the…
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Improving search results
We’ve enhanced search functionality across our apps and websites, improving the quality of results for users to locate timetables and discover places for journey planning. Timetable search The timetable search has been improved to discover more relevant services related to the user’s search. This is especially helpful when users enter multiple search terms. Places search…
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Introducing journey plan maps to Passenger Cloud
Ensuring that accurate journey plans are being served to customers is part of the regular testing cycle that data management staff go through when uploading new TransXChange to Passenger Cloud. To make this process easier, we have introduced mapping to the journey plans returned within Passenger Cloud. Users with the role Network management agent/supervisor or…
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Enhancing verification information on websites
For a smooth rider experience, clear verification requirements are essential. Providing riders with easy-to-understand information and easy-to-use tools for fast verification reduces friction while maintaining strong fraud protection. This update iterates on the existing website layout to bring additional explanation text to the ticket list, as well as introducing the type of verification required. This makes it…
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Increasing the availability of pages within the website CMS
We’ve made it simpler to showcase your content in multiple sections of the website, ensuring your customers see it where you need it. This change leverages the current Content Management System (CMS) functionality to provide greater content organisation and presentation flexibility. Content editors can now place pages within multiple sections of the website, improving discoverability…
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Improving the Checkout experience
On Thursday, 1st May 2025, we will roll out a new checkout experience powered by Stripe’s ‘Optimised Checkout Suite’. This upgrade leverages Stripe’s expertise in creating smooth, reliable, and high-converting payment flows. This is the first of several exciting improvements to Checkout planned for this year, as mentioned in our April Product Update. Checkout is…
Releases
Technology updates from Passenger