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Showing ticket activation expiry in gift code emails
We are releasing a change that adds a ticket’s activation expiry information to gift code emails so that the recipient of the email understands when a ticket needs to be activated before they redeem the gift code. This email is sent when a customer purchases a ticket as a gift for someone else and also…
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Displaying activation expiry on a user’s ticket in Passenger Cloud
To make the activation expiry date for a purchased ticket clearer to customer service agents we are updating the user’s ticket view in the ‘Customer support’ section of Passenger Cloud so that it will display the activation expiry for the ticket being viewed. This follows a recent release that makes it possible for operators to…
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Improving network visibility at wider zooms
As networks get larger, offer more options and attract more users, it’s important to ensure that riders can quickly understand the areas and routes covered when planning their journeys. To this end, we will now start showing bus stops and micro-mobility stations at wider zoom levels, where they were previously hidden. Bus stops will now…
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Expanding the availability of dynamic vehicle destinations
To provide more riders with visibility of the destination of a vehicle and align with departure information at a stop, we have expanded and enhanced the use of destination information for tracked vehicles. Available within the vehicle information from the Explore and other map views, we have completed a series of improvements to the way…
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Customising activation expiry on tickets and supporting the Bus Fare Cap Grant scheme
We are adding the ability to customise the activation expiry period for tickets so that operators can accommodate the changing travel habits of their customers. For example, this will enable flexible carnets, and support time-based marketing initiatives promoting certain tickets. This release also means that operators who are participating in the DfT backed Bus Fare…
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Updates to legacy mobile device support
We’re constantly striving to make the most of the Android and iOS platforms for delivering accessible, timely information and secure mobile ticketing to those that need it. This means keeping pace with Apple and Google’s best practices and their requirements for publishing apps. Apps that still support very old devices aren’t able to make use…
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Populating branded line names for disruptions in Passenger Cloud
To help save time for operator staff and promote consistency we are going to start including the line brand name in the line alert disruption tool in Passenger Cloud. This means that line brand names will display in the options list of lines affected and also in the fields that get populated when using the…
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Changes to Travel Portal reporting in Passenger Cloud
We are going to release improvements to the two reports available in the Business Account section of Passenger Cloud, these are the Orders & Order Lines reports. This is to make it easier to see how different businesses are making use of the Travel Portal, improve reconciliation, and also demonstrate the value those businesses are…
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Improvements to network dataset uploads
We are introducing changes to network datasets in Passenger Cloud to make it clearer to operators when datasets are being imported, deleted, or pending import from the list of published and draft datasets. Any dataset that is being imported will be shown in the list of draft datasets, so that progress can be seen without…
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Promoting job vacancies on homepages and Google search
As part of our continued efforts to support recruitment activities across the industry, we’re releasing two new improvements to help you promote vacancies on your website and across the web at large – homepage banners and integration with Google job searches. Homepage promotional banners You can now create a banner to promote open vacancies directly…
Releases
Technology updates from Passenger