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Introducing animated graphics on websites
Beyond decorative benefits, the use of animations in the user experience can increase delight by providing a sense of motion as the user completes their goal, and can call attention to elements that may otherwise be missed. As such, we have started to animate some of the graphics a user sees throughout the website. We…
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Updating subscription payment descriptions in Stripe
We are changing the description text that is sent to Stripe for subscription payments so that operators can see which ticket products these payments relate to. At the moment a default description is used for subscription payments, which makes it difficult to relate payments back to ticket products using an export of payment data from…
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Migrating Google Analytics for websites to GA4
From Monday, February 13th 2023 we are going to start changing how usage data is recorded in Google Analytics (GA) for operator websites. For operators with a Passenger app and website, we are going to create a new web stream within the GA property used for tracking app usage and start sending website usage data…
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Showing ticket activation expiry in gift code emails
We are releasing a change that adds a ticket’s activation expiry information to gift code emails so that the recipient of the email understands when a ticket needs to be activated before they redeem the gift code. This email is sent when a customer purchases a ticket as a gift for someone else and also…
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Displaying activation expiry on a user’s ticket in Passenger Cloud
To make the activation expiry date for a purchased ticket clearer to customer service agents we are updating the user’s ticket view in the ‘Customer support’ section of Passenger Cloud so that it will display the activation expiry for the ticket being viewed. This follows a recent release that makes it possible for operators to…
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Improving network visibility at wider zooms
As networks get larger, offer more options and attract more users, it’s important to ensure that riders can quickly understand the areas and routes covered when planning their journeys. To this end, we will now start showing bus stops and micro-mobility stations at wider zoom levels, where they were previously hidden. Bus stops will now…
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Expanding the availability of dynamic vehicle destinations
To provide more riders with visibility of the destination of a vehicle and align with departure information at a stop, we have expanded and enhanced the use of destination information for tracked vehicles. Available within the vehicle information from the Explore and other map views, we have completed a series of improvements to the way…
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Customising activation expiry on tickets and supporting the Bus Fare Cap Grant scheme
We are adding the ability to customise the activation expiry period for tickets so that operators can accommodate the changing travel habits of their customers. For example, this will enable flexible carnets, and support time-based marketing initiatives promoting certain tickets. This release also means that operators who are participating in the DfT backed Bus Fare…
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Updates to legacy mobile device support
We’re constantly striving to make the most of the Android and iOS platforms for delivering accessible, timely information and secure mobile ticketing to those that need it. This means keeping pace with Apple and Google’s best practices and their requirements for publishing apps. Apps that still support very old devices aren’t able to make use…
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Populating branded line names for disruptions in Passenger Cloud
To help save time for operator staff and promote consistency we are going to start including the line brand name in the line alert disruption tool in Passenger Cloud. This means that line brand names will display in the options list of lines affected and also in the fields that get populated when using the…
Releases
Technology updates from Passenger