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Things to Do updates in apps
We recently made an update to the Things to Do experience in apps by focusing the Attractions tab when no Events are scheduled. Previously, users who opened Things to Do when no Events had been scheduled were presented with an empty list, and needed to navigate to the Attractions tab to view any content. This…
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Improved app navigation from the Explore Map
To streamline navigation in the app and give new users a more intuitive browsing and discovery experience, we have visually separated the main menu icon from the search bar functionality when viewing the Explore map. This indicates to users that they are their own pieces of functionality, making it easier to navigate to other parts…
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Spring 2023 Quality of Life Improvements
To ensure the continued quality of the platform we regularly make small updates across the websites, apps and Passenger Cloud to improve performance, user experience or for any other quality of life enhancement. To keep you up to date with these changes we will periodically provide a summary, such as this one. For the more…
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Travel Portal Refresh
On Monday 24th April 2023, we will be launching a new and improved design of the Travel Portal to allow your business customers to use it to its full potential. We have carefully considered how to improve the first use of the Travel Portal, which is an important part of our Growth Programme designed to…
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Introducing Service Categories
To make it quicker for riders to find services that operate within a particular location or for a particular purpose, operators will soon be able to arrange lines and services into one or many categories. A category can be used to represent any logical grouping of lines. For example, operators can create a category to…
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User verification before ticket purchase
From Wednesday, 8th March 2023 users will be able to get verified without needing to first purchase a ticket with a verification requirement. Ticketless verification allows users to be proactive in their travel planning and remove any anxiety about being verified at the time they need to travel. Users start the verification process in the…
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Introducing animated graphics on websites
Beyond decorative benefits, the use of animations in the user experience can increase delight by providing a sense of motion as the user completes their goal, and can call attention to elements that may otherwise be missed. As such, we have started to animate some of the graphics a user sees throughout the website. We…
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Updating subscription payment descriptions in Stripe
We are changing the description text that is sent to Stripe for subscription payments so that operators can see which ticket products these payments relate to. At the moment a default description is used for subscription payments, which makes it difficult to relate payments back to ticket products using an export of payment data from…
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Migrating Google Analytics for websites to GA4
From Monday, February 13th 2023 we are going to start changing how usage data is recorded in Google Analytics (GA) for operator websites. For operators with a Passenger app and website, we are going to create a new web stream within the GA property used for tracking app usage and start sending website usage data…
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Showing ticket activation expiry in gift code emails
We are releasing a change that adds a ticket’s activation expiry information to gift code emails so that the recipient of the email understands when a ticket needs to be activated before they redeem the gift code. This email is sent when a customer purchases a ticket as a gift for someone else and also…
Releases
Technology updates from Passenger