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Travel Portal Refresh
On Monday 24th April 2023, we will be launching a new and improved design of the Travel Portal to allow your business customers to use it to its full potential. We have carefully considered how to improve the first use of the Travel Portal, which is an important part of our Growth Programme designed to…
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Introducing Service Categories
To make it quicker for riders to find services that operate within a particular location or for a particular purpose, operators will soon be able to arrange lines and services into one or many categories. A category can be used to represent any logical grouping of lines. For example, operators can create a category to…
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User verification before ticket purchase
From Wednesday, 8th March 2023 users will be able to get verified without needing to first purchase a ticket with a verification requirement. Ticketless verification allows users to be proactive in their travel planning and remove any anxiety about being verified at the time they need to travel. Users start the verification process in the…
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Introducing animated graphics on websites
Beyond decorative benefits, the use of animations in the user experience can increase delight by providing a sense of motion as the user completes their goal, and can call attention to elements that may otherwise be missed. As such, we have started to animate some of the graphics a user sees throughout the website. We…
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Updating subscription payment descriptions in Stripe
We are changing the description text that is sent to Stripe for subscription payments so that operators can see which ticket products these payments relate to. At the moment a default description is used for subscription payments, which makes it difficult to relate payments back to ticket products using an export of payment data from…
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Migrating Google Analytics for websites to GA4
From Monday, February 13th 2023 we are going to start changing how usage data is recorded in Google Analytics (GA) for operator websites. For operators with a Passenger app and website, we are going to create a new web stream within the GA property used for tracking app usage and start sending website usage data…
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Showing ticket activation expiry in gift code emails
We are releasing a change that adds a ticket’s activation expiry information to gift code emails so that the recipient of the email understands when a ticket needs to be activated before they redeem the gift code. This email is sent when a customer purchases a ticket as a gift for someone else and also…
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Displaying activation expiry on a user’s ticket in Passenger Cloud
To make the activation expiry date for a purchased ticket clearer to customer service agents we are updating the user’s ticket view in the ‘Customer support’ section of Passenger Cloud so that it will display the activation expiry for the ticket being viewed. This follows a recent release that makes it possible for operators to…
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Improving network visibility at wider zooms
As networks get larger, offer more options and attract more users, it’s important to ensure that riders can quickly understand the areas and routes covered when planning their journeys. To this end, we will now start showing bus stops and micro-mobility stations at wider zoom levels, where they were previously hidden. Bus stops will now…
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Expanding the availability of dynamic vehicle destinations
To provide more riders with visibility of the destination of a vehicle and align with departure information at a stop, we have expanded and enhanced the use of destination information for tracked vehicles. Available within the vehicle information from the Explore and other map views, we have completed a series of improvements to the way…
Releases
Technology updates from Passenger