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Increasing the security of websites
To help protect the privacy and security of operators and customers we are implementing security measures that will mean it is no longer possible to load operator websites as part of another webpage. We continuously review our technical implementations to ensure they align with modern best security practices. A recent review identified that we could…
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Featuring events on websites
To help promote events more effectively and make it easier for operators to use we are changing how we determine which event to feature at the top of the Things to Do section on websites. The first event in the list of events in Things to Do will now be featured at the top of…
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Introducing animated graphics in apps
Following the successful introduction of animated graphics on websites in February, we are now introducing animations in apps to focus a user’s attention on elements that may otherwise be missed and increase delight with general app use. Careful consideration has been given to where to use animated graphics so as not to distract users. The…
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Expanding NFC suppression in apps
To reduce the risk of accidental payment from mobile payment apps, such as Google Wallet or Apple Pay, we are increasing the parts of the apps where NFC is being suppressed. NFC is the technology used by mobile devices to make contactless payments. This needs to be suppressed when a customer is placing their device…
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Things to Do updates in apps
We recently made an update to the Things to Do experience in apps by focusing the Attractions tab when no Events are scheduled. Previously, users who opened Things to Do when no Events had been scheduled were presented with an empty list, and needed to navigate to the Attractions tab to view any content. This…
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Improved app navigation from the Explore Map
To streamline navigation in the app and give new users a more intuitive browsing and discovery experience, we have visually separated the main menu icon from the search bar functionality when viewing the Explore map. This indicates to users that they are their own pieces of functionality, making it easier to navigate to other parts…
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Spring 2023 Quality of Life Improvements
To ensure the continued quality of the platform we regularly make small updates across the websites, apps and Passenger Cloud to improve performance, user experience or for any other quality of life enhancement. To keep you up to date with these changes we will periodically provide a summary, such as this one. For the more…
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Travel Portal Refresh
On Monday 24th April 2023, we will be launching a new and improved design of the Travel Portal to allow your business customers to use it to its full potential. We have carefully considered how to improve the first use of the Travel Portal, which is an important part of our Growth Programme designed to…
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Introducing Service Categories
To make it quicker for riders to find services that operate within a particular location or for a particular purpose, operators will soon be able to arrange lines and services into one or many categories. A category can be used to represent any logical grouping of lines. For example, operators can create a category to…
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User verification before ticket purchase
From Wednesday, 8th March 2023 users will be able to get verified without needing to first purchase a ticket with a verification requirement. Ticketless verification allows users to be proactive in their travel planning and remove any anxiety about being verified at the time they need to travel. Users start the verification process in the…
Releases
Technology updates from Passenger