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Announcing Fares in Journey Planner
Designed to satisfy one of the largest gaps in the customer experience, we are close to the culmination of an innovative programme of work from the last few months. We are excited to announce that from Monday, 12th February 2024, users will be able to see fares for the journeys they are planning. This makes…
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Showing cancelled journeys on departure boards
Operators now have the choice of displaying cancelled journeys on departure boards, so they can provide clarity for customers by making it explicit that a specific journey is cancelled. Operators can configure their journey cancellation settings in Passenger Cloud by navigating to Network, Journey Cancellations, and then selecting a new Settings option from the left-hand…
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Enhancing Journey Plan previews in Passenger Cloud
To make it easier for operators to preview journey plans in different network datasets we have made several improvements to the journey plan preview tool in Passenger Cloud. The journey plan results interface has been completely overhauled to make better use of space, make it easy to quickly determine the overview of each plan, and…
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Improving Favourites on websites
Favourites on operator websites have been made more useful for customers by the addition of supplementary information. This quality of life improvement also means that Favourites on the web now more closely reflect the app experience. It’s now much easier for customers to identify their favourite stops with the addition of the stand identifier and…
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Ensuring visibility of policies during user sign up
So that users are aware of the Terms and conditions associated with the platform’s usage, we ask them to read and accept them on the app’s first launch. To ensure users are reminded of the policy should they later decide to create an account, we have added a link to it on the account sign…
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Providing customers with more accurate journey plan options
We’re improving our journey planner to better align with how bus routes are planned by operators. As a result, we will no longer show journey plans that suggest passengers should board buses at stops which are designated in the TransXChange dataset specifically as alighting only stops. Operators will not need to re-upload their network datasets…
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Updating Twitter icons to X
Three months have passed since the social media platform previously known as Twitter rebranded as ‘X’, meaning many users will be familiar with the new name and logo. To keep current with the latest branding for the social media platform we are updating all Twitter icons across operator websites to the ‘X’ icon. This change…
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Preview service route maps alongside timetables in Passenger Cloud
Passenger Cloud allows you to preview each services timetable within a dataset prior to publication to users on the website or in apps. To allow for additional checks on the accuracy of the service data, we’ve added a new Route map preview as well, loading a full map of the route identical to how it…
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Addition of order date and time to Travel Portal order export CSV
Customers of the Travel Portal can download a summary of an order as either a PDF or a CSV file for use in other systems, such as accounting or analysis software. To improve it’s use and ensure consistency between the export formats, we have added the date and time of the order as a new…
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Simplifying sales channel options for tickets
To simplify the configuration of mobile tickets in Passenger Cloud, we are replacing the separate ‘mobile apps’ and ‘website’ sales channel options with a single ‘Mobile Apps and Web’ option. This change ensures that all tickets available for sale to customers can be purchased across both websites and apps. Our analysis and consultations with operators…
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Technology updates from Passenger