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Updating Twitter icons to X
Three months have passed since the social media platform previously known as Twitter rebranded as ‘X’, meaning many users will be familiar with the new name and logo. To keep current with the latest branding for the social media platform we are updating all Twitter icons across operator websites to the ‘X’ icon. This change…
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Preview service route maps alongside timetables in Passenger Cloud
Passenger Cloud allows you to preview each services timetable within a dataset prior to publication to users on the website or in apps. To allow for additional checks on the accuracy of the service data, we’ve added a new Route map preview as well, loading a full map of the route identical to how it…
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Addition of order date and time to Travel Portal order export CSV
Customers of the Travel Portal can download a summary of an order as either a PDF or a CSV file for use in other systems, such as accounting or analysis software. To improve it’s use and ensure consistency between the export formats, we have added the date and time of the order as a new…
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Simplifying sales channel options for tickets
To simplify the configuration of mobile tickets in Passenger Cloud, we are replacing the separate ‘mobile apps’ and ‘website’ sales channel options with a single ‘Mobile Apps and Web’ option. This change ensures that all tickets available for sale to customers can be purchased across both websites and apps. Our analysis and consultations with operators…
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Displaying progress against Fare Caps in Contactless Journeys
To promote the cost savings of ‘best fare’ caps when a customer pays via tap-on contactless, and to incentivise continued travel under such schemes, we will now display the caps a customer has achieved as well as their progress against others in the Contactless Journeys module. Customers will be able to see fare cap information…
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Enhancing journey plan results
So that customers can quickly compare and pick the most suitable journey plan option we are enhancing journey plan results. This change adds leg information to each journey in the results view to make it easier for customers to plan their travel. Each plan will display an overview of the entire journey, including any bus…
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Recent Travel Portal improvements
Since launching a refresh of the Travel Portal in April, we have continued improving the user experience for businesses using it to purchase and distribute bus travel. The improvements are described below and have also been summarised to Travel Portal users in the “What’s New” section, accessible from the navigation after logging in to the…
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Showing live buses in both directions when tracking from a departure board in apps
When tracking live vehicles for a line from a departure board in apps, customers will now see all the vehicles on that line regardless of their direction. This gives more information to customers who are tracking vehicles from the beginning of a line by also showing vehicles approaching from the other direction, which may be…
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Summer 2023 Quality of Life Improvements
To ensure the continued quality of the platform we regularly make small updates across the websites, apps and Passenger Cloud to improve performance, user experience or for any other quality of life enhancement. To keep you up to date with these changes without bombarding you with emails, we will periodically send a summary, such as…
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Aligning Contactless Journey charges by payment method
We are updating the way in which we display charges in the Contactless Journeys feature in apps and on websites. Customers will now see charges aligned by the payment method they used, which makes it more apparent that contactless payment methods are treated separately regardless of whether they are all linked to the same saved…
Releases
Technology updates from Passenger