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Helping users find the right stop on the web
We’re happy to announce the release of an update to our Web app, focused on helping users identify stops. These changes include: Stand Identifiers When browsing the Explore map or viewing a departure board, users can now see a stand identifier if that is included in the dataset. Stop Bearings When browsing the Explore map, stops now…
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Disruption alert update to Passenger Cloud
Many of our operators have already been using our disruptions feature to manage communications about updates to their services. Passenger Cloud users have the ability to add a Network, Line or Stop disruption and then use this across both apps and websites. Thanks to your feedback, we’ve deployed new updates and further enhancements to disruption management. Key Updates Social…
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Special offers for users on the web
We’ve added the ability to include special offers on the ‘Things to Do’ page, alongside existing content types ‘Events’ and ‘Attractions’. ‘Offers’ are discounts you’ve arranged with businesses and aimed at customers who have a valid ticket, e.g. at a restaurant or tourist attraction. You can add them by selecting ‘Offer’ when adding content in Passenger Content (our…
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Passenger Cloud user interface update
Passenger Cloud has been updated with a new look. As well as a visual refresh, we’ve added new features to make regular tasks easier to perform; including customer support, network updates, and managing tickets. Key updates Sidebar A new sidebar has been added to pages, designed to assist with navigating and getting things done in the different areas of Passenger…
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Douglas
Journey planner time consistency We’ve altered how we calculate walking duration and overall duration of journey plans on both platforms. In an effort to ensure users don’t miss their bus, we now always round times in the journey planner up to the next full minute, instead of rounding times to the nearest minute. Text input consistency (iOS only) With the feature list of…
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Charles
Accessibility Improvements (iOS only) We’ve been using the map to help users find their nearest and dearest stops for a while now. Maps aren’t the most accessible way for some users to navigate so we’ve built a stop list to help with that. The stop list only appears when voice over is enabled on iOS…
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Bob
Journey redesign and times We have improved the journey screen, accessible through departure boards. Tabs at the top have been removed and the new screen has split map/list view. Journey times have been re-added to the list. These times are based on the timetable, and as such, might not always represent the true position of…
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Ada
New map icons We have added new map icons. The new icons are pin style and show the exact point of the stop location, which can be useful in some cases where increased accuracy is needed to distinguish between stops. Where bearings data is available, the direction of the stop is also shown as part…
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Live bus maps with vehicle tracking
Passenger now supports vehicle (eg bus and tram) tracking from sources such as SIRI-VM. Passenger apps show this tracking information as live positions of vehicles on an interactive map. Vehicles are associated with their line and route, showing useful onward journey information, as well as providing more context to estimated arrival times. This provides operators…
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Ticketer ETM integration, with QR codes
Following collaboration between Ticketer and Passenger Technology Group, Passenger can now integrate directly with Ticketer’s ETMs (Electronic Ticket Machines). Products configured on the Ticketer system can be set up in Passenger Cloud and sold to customers. This allows operators to report usage of mobile tickets in the same way as smartcards and paper tickets. When…
Releases
Technology updates from Passenger