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Customer notes and feedback in Passenger Cloud
Make notes about a customer in Passenger Cloud Customer Support agents and supervisors can now make notes about a customer in Passenger Cloud. (You can find out more about administrator role types and what they can access in our Help Desk.) This update will help agents to record details about actions they’ve made as part of…
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Favourites on the web, including accounts and syncing
In December we published our release notes for Humphrey on mobile, which included Favourites on the web. These release notes go into more detail for the features involved and our rollout plan for them. Saving Favourites Favourites allows users to save Stops, Routes and Journey Plans for easy access later. By default these Favourites are stored locally…
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Improvements to feature pages on the web
New page layouts In 2018 we updated feature pages to make the most of large imagery with the use of a large image banner stretching the full width of the browser window, when viewing from a desktop. This image followed the 2:1 image ratio we had established across websites. However, when used full width it…
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Humphrey
Passenger’s Humphrey release introduces ticket gifting as a new feature in our iOS and Android apps. We’ll also be rolling out improvements to Favourites across all Passenger websites and apps so users can save a bus stop, timetable and journey on the web or mobile app and take it with them wherever they go – because…
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Grace
Passenger’s Grace release introduces a number of new features to our iOS and Android apps. You can find some of the key features below, followed by a deeper dive into each of the new updates. Key features in Grace Google Pay: Android customers can now purchase mobile tickets using Google Pay Get going faster! QR…
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Search for stops using plate codes
SummaryUsers can now easily search for and locate bus stops using assigned NaPTAN ‘plate codes’ with Passenger Apps, Websites, Voice, Kiosks and Cloud. BackgroundNaPTAN assigns plate codes to some stops in its database. Plate codes are identifiers that are unique to an area, which can also sometimes be found printed on bus stop signs. Plate codes usually comprise part of the…
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Support for TransXChange’s Dynamic Destination Display
We’ve added support for TransXChange’s dynamic destination display, making it easier for passengers to understand where their bus is currently heading with more up-to-date information. Dynamic destination display enables departure information sources to show different destinations depending on where a bus is situated along its route. This is particularly useful for circular routes, for instance, where…
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Easily promote apps on operator websites
Operators with apps powered by Passenger can now receive quick-and-easy web pages to promote the app and the features of the Passenger app ecosystem. This new page automatically pulls text and screenshots from the app store. This information is presented cleanly and accessibly on any browser, inviting those using the website to also try out…
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Updating customer email addresses and removing customer accounts without Help Desk support
Operator customer support teams can now change the email address of a customer or remove a customer’s account directly, without needing to raise a ticket with the Passenger Help Desk. This is useful if a customer wants to move their mobile tickets from one email address to a new one (e.g. from a university email to a…
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Live Buses Discoverability and other improvements
Live Buses improvementsFrank brings increased ‘discoverability’ to the Live Buses feature on mobile. Operators who have this module enabled will find it directly available from the Explore screen, where users can now show live buses and the routes they take without needing to choose a stop first. The improvement makes use of Favourites to reduce…
Releases
Technology updates from Passenger