-
Restricting access to ‘delete user’ function
The option to delete customer accounts is now only available to staff with the ‘Customer support supervisor’ role. Previously, anyone with the ‘Customer support agent’ role could delete customer accounts. This change has been made to help make data erasure processes (e.g. under GDPR) easier for operators to control and audit.
-
Accessibility Enhancements
Overview We’ve added new accessibility and video fields to the Content Platform to make it easier for users with disabilities to make informed travel choices and help promote local attractions. What’s new in the Content Platform We’ve added new fields that show how accessible an attraction is. These new fields were implemented specifically to help…
-
Improved Ticket Gifting
It’s now even easier to redeem gifted tickets! Users who receive a gift notification will be redirected to the app from a link in the email – with the gift code auto-filled. This works for operators that have both a Passenger website and app. Now, when a user receives a gifted ticket via email they…
-
Cid
Overview Your customers can now choose which screen they want to be displayed when the app is launched. Passenger’s Cid release introduces ‘launch screen customisation’ as a new feature in iOS and Android apps. What’s new in Cid The launch screen can now be personalised according to user preference. When the user opens the app,…
-
Business Portal – Ticket List Filter & Issuing Individual Tickets
Overview We know a lot of you are going to be very happy with this update! You can now choose which tickets are available for sale to each business customer. We’re also adding the ability for your business customers to issue tickets to individuals, so they don’t need to keep modifying a list. What’s new…
-
New ‘created by’ fields for disruption alerts
Overview You can now see who created a disruption in Passenger Cloud. What’s new in Passenger Cloud We’ve added a new field in Passenger Cloud that shows who created each disruption. This provides traceability so you can work with your team to improve the information that’s entered when new disruptions are created. This helps to…
-
Informing users if they’re viewing a timetable in the past
If a user is viewing a timetable for a date in the past, we now show a banner that informs them. We also provide a button to ‘View today’s timetable’.
-
Improved homepage content sorting
Overview We’ve made it easier to sort homepage content. You can now edit which content is displayed in the featured section of your website homepage and easily change the order it’s displayed. What’s new in the Content Platform We’ve updated the process for ordering featured content on your website homepage. Previously this was controlled by…
-
Bentele
Overview Improved ticket purchase checkout flow and payment card management What’s new in Bentele We’ve simplified the ticket purchase checkout flow to make buying and gifting tickets simpler and quicker. Improved ticket purchase checkout flow and payment method selection We’ve also added a new ‘Payment methods’ section in ‘Settings’ to make it easier for you…
-
Attraction Filtering for Mobile Apps
Overview We’ve made it easier to browse attractions by grouping them into categories. What’s new in the Mobile App By categorising attractions, users have the ability to apply filters when browsing Things to Do. This makes it easier to find attractions based on what tourists or local residents are interested in or what they are…
Releases
Technology updates from Passenger