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Improved product management in Passenger Cloud
Overview We’ve updated Passenger Cloud to make it easier to set up and manage tickets and ticket categories. Improvements to setting up and managing tickets We’ve improved the user interface to make it easier to set up new tickets in two easy steps: Step 1: Enter ‘common’ ticket information including the title and description Step…
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Dodson
You can now reward your customers by promoting discounts with local businesses via the mobile app. What’s new in Dodson We’ve added a ‘Rewards’ menu item to the mobile app to: Help drive ticket sales and increase revenue; Enable you to reward your customers; Promote local businesses; Maximise the number of mobile app downloads. Rewards…
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Improvements to the Journey Planner on web
We’ve made improvements to our Journey Planner on web. Past JourneysIf a user accidentally makes a search for a journey in the past, we’ll notify them and include a link to bring them to the present time. Arrive byUsers on the web can now choose to make a journey plan to arrive by a certain…
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Restricting access to ‘delete user’ function
The option to delete customer accounts is now only available to staff with the ‘Customer support supervisor’ role. Previously, anyone with the ‘Customer support agent’ role could delete customer accounts. This change has been made to help make data erasure processes (e.g. under GDPR) easier for operators to control and audit.
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Accessibility Enhancements
Overview We’ve added new accessibility and video fields to the Content Platform to make it easier for users with disabilities to make informed travel choices and help promote local attractions. What’s new in the Content Platform We’ve added new fields that show how accessible an attraction is. These new fields were implemented specifically to help…
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Improved Ticket Gifting
It’s now even easier to redeem gifted tickets! Users who receive a gift notification will be redirected to the app from a link in the email – with the gift code auto-filled. This works for operators that have both a Passenger website and app. Now, when a user receives a gifted ticket via email they…
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Cid
Overview Your customers can now choose which screen they want to be displayed when the app is launched. Passenger’s Cid release introduces ‘launch screen customisation’ as a new feature in iOS and Android apps. What’s new in Cid The launch screen can now be personalised according to user preference. When the user opens the app,…
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Business Portal – Ticket List Filter & Issuing Individual Tickets
Overview We know a lot of you are going to be very happy with this update! You can now choose which tickets are available for sale to each business customer. We’re also adding the ability for your business customers to issue tickets to individuals, so they don’t need to keep modifying a list. What’s new…
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New ‘created by’ fields for disruption alerts
Overview You can now see who created a disruption in Passenger Cloud. What’s new in Passenger Cloud We’ve added a new field in Passenger Cloud that shows who created each disruption. This provides traceability so you can work with your team to improve the information that’s entered when new disruptions are created. This helps to…
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Informing users if they’re viewing a timetable in the past
If a user is viewing a timetable for a date in the past, we now show a banner that informs them. We also provide a button to ‘View today’s timetable’.
Releases
Technology updates from Passenger