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Creating a ticket – new verification requirement field
From next week, you’ll have control over the type of verification that’s needed on a per-ticket basis. All existing tickets are unchanged. If you create a brand new student or child mobile ticket in Passenger Cloud that needs to be verified then you’ll need to make sure it has the right type of verification selected.…
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Ticket Sales Channels in Passenger Cloud
One of our biggest focuses over the last few months has been increasing the flexibility of digital ticket sales to your customers with the aim of helping you to maximise ticket revenue and grow passenger numbers. Next week we are introducing the concept of Sales Channels to Passenger Cloud, making it easy for you to…
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Evans – Active Travel
With millions of fitness trackers and smartwatches in use the length and breadth of the UK, people are more conscious than ever of reaching our recommended 10,000 daily steps! For bus operators, ‘Active travel’ is a great opportunity to tap into this national narrative. Public transport has a huge part to play because every journey…
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Fixed Date Tickets
From next week, you’ll be able to sell mobile app tickets with a fixed start and end date. This new functionality opens up a whole world of possibilities for selling tickets to new audiences – straight from the mobile app or in bulk via the Business Portal. Some examples of what you might do with…
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Improved product management in Passenger Cloud
Overview We’ve updated Passenger Cloud to make it easier to set up and manage tickets and ticket categories. Improvements to setting up and managing tickets We’ve improved the user interface to make it easier to set up new tickets in two easy steps: Step 1: Enter ‘common’ ticket information including the title and description Step…
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Dodson
You can now reward your customers by promoting discounts with local businesses via the mobile app. What’s new in Dodson We’ve added a ‘Rewards’ menu item to the mobile app to: Help drive ticket sales and increase revenue; Enable you to reward your customers; Promote local businesses; Maximise the number of mobile app downloads. Rewards…
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Improvements to the Journey Planner on web
We’ve made improvements to our Journey Planner on web. Past JourneysIf a user accidentally makes a search for a journey in the past, we’ll notify them and include a link to bring them to the present time. Arrive byUsers on the web can now choose to make a journey plan to arrive by a certain…
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Restricting access to ‘delete user’ function
The option to delete customer accounts is now only available to staff with the ‘Customer support supervisor’ role. Previously, anyone with the ‘Customer support agent’ role could delete customer accounts. This change has been made to help make data erasure processes (e.g. under GDPR) easier for operators to control and audit.
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Accessibility Enhancements
Overview We’ve added new accessibility and video fields to the Content Platform to make it easier for users with disabilities to make informed travel choices and help promote local attractions. What’s new in the Content Platform We’ve added new fields that show how accessible an attraction is. These new fields were implemented specifically to help…
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Improved Ticket Gifting
It’s now even easier to redeem gifted tickets! Users who receive a gift notification will be redirected to the app from a link in the email – with the gift code auto-filled. This works for operators that have both a Passenger website and app. Now, when a user receives a gifted ticket via email they…
Releases
Technology updates from Passenger