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Update to line listings
In Passenger Cloud, the list of lines for your network now includes information about their associated PDF assets. Previously, to see which lines have PDF assets and when those assets will be in effect, network administrators would need to check each line individually. To make it easier to collaborate and make updates faster, we have…
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Auto cancellation of tickets from disputed payments
Occasionally, payments made for tickets can be disputed by the card issuer. A dispute (also known as a chargeback) happens when a cardholder questions your charge with their card issuer. The issuer begins a formal ‘dispute’ process, which immediately reverses the payment. The payment amount is then deducted from your account balance. In the past,…
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More control for how operator names are displayed
Passenger Cloud has a new feature which allows you to control how the name of an operator is displayed through your websites and apps. Several Passenger websites and apps display which operators run the service on line lists. An example of this is the Robin Hood Network covering Nottingham. These names come from a TransXChange…
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Coronavirus – Special measures and optional updates
This email includes three optional steps we’ve put in place to help you deliver services to your customers during the Coronavirus health emergency: Ability to Pause Activated Tickets Temporary removal of “Things to Do” and “Rewards” listings Network Alert and current information Please read the following carefully and confirm how you would like to proceed.…
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Revamped Explore screen for a faster and more consistent user experience
Update 29.0 brings the Explore screen style in line with other parts of the app, plus improvements to overlays, markers, warnings and some new features. Explore improvements The new Explore screen, rebuilt from the ground up, includes improvements for the stop markers, live bus markers, and bikeshare markers that will increase speed and usability. Stop…
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Coverage zone maps
In Passenger Cloud, tickets can be assigned a coverage zone. These are identified by their name e.g. ‘Full Network’ or ‘Outer City’. Passenger Cloud now has a new feature which allows you to draw the geographic area of this coverage onto a map. Once drawn, this area can be altered any number of times. The…
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Refunds through Stripe dashboard
Operators can now refund payments directly through the Stripe dashboard and Passenger Cloud will disable the associated tickets or vouchers. It’s always been the case that if you refund a customer’s payment through Passenger Cloud, the associated ticket or voucher would be cancelled, but if a payment was refunded through the Stripe dashboard, this wasn’t…
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Displaying Network Alerts on every page of the website
We have released an update that displays current Network Alerts on every page of operator websites. If you fill out the ‘Link’ field when editing the Network Alert, it will be included in the ‘Show details’ link on the website. If multiple Network Alerts are published, users will be directed to your Service Updates page.
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Coronavirus – Communication via websites and apps
Reviewing the evolving situation regarding COVID-19, and anticipating changes to your normal operations, we are putting measures in place to help you keep your customers informed. There are a number of actions you may wish to consider implementing, intended to help your customers quickly find the information they need. Add a “Coronavirus update” page to…
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Online Verification Service improvements
This new prompt aims to reduce the time it takes for an age-based verification to be completed.
Releases
Technology updates from Passenger