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Updated Disruption Manager Academy course – New tools and features added
We are pleased to share an update to the Academy course Disruption Manager. The course now includes the following updates: If you already have the Disruption Manager role in Passenger Cloud, you will automatically be enrolled on the new version of this course, even if you have already completed the previous version. This ensures that…
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Deliver timely updates with automated scheduling
We’re pleased to introduce a new feature that enhances your website management experience: the ability to schedule updates within the content management system (CMS). This tool allows you to plan and automate content changes in advance, offering a smoother and more organised approach to managing your website. We know that often the updates you want…
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Introducing Personalised Travel Alerts: A new way to keep your customers informed
We are excited to announce the upcoming release of Personalised Travel Alerts, a powerful new capability designed to keep your customers informed about the changes that matter most to them. This new feature, available on both iOS and Android, leverages Passenger Cloud data to deliver real-time notifications about Disruptions and Network Changes in a targeted,…
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Every detail matters: Discover the latest enhancements across the platform
To ensure the continued quality of the platform we regularly make small updates across the apps, websites and Passenger Cloud to improve performance, user experience or for any other quality of life enhancement. To keep you up to date with these changes without bombarding you with emails, we will periodically send a summary, such as…
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New Academy course – Unlocking seamless travel information with Contactless Journeys
We have launched a new Academy course to help you with viewing Contactless Journeys and customer support for Contactless Journeys. Contactless Journeys allows your customers to view their journey information where they have used a contactless card for travel. By making it easy for customers to pay, travel and understand their transactions, this tool encourages…
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Offer discounts per ticket in Travel Portal
Passenger Cloud now gives commercial teams far greater control in managing the revenue impact of selling tickets via Travel Portal. The latest update allows operators to set different discount rates on a per ticket basis, meaning you can further fine tune your offering based on factors such as the ticket value, ticket type or ticket…
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Setting custom refund period for Travel Portal businesses
Passenger Cloud now provides greater flexibility in meeting the individual needs of the businesses you serve via Travel Portal by allowing you to set a custom refund period for unclaimed tickets. When setting up a business account for Travel Portal in Passenger Cloud, you are now able to change the default refund period from 30…
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Change to the Account Heartbeat to further reduce fraud
How does the Account Heartbeat prevent fraud? Active tickets can only be used on one device at a time to prevent multiple people from sharing an account and using the same ticket to board a bus. We enforce this by logging the user out of the old device, if they access the ticket on a…
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Allowing earlier notice of Network Changes
Our customers span every corner of the UK. In order to comply with statutory guidance across all of our operator localities, we are increasing the notice period available for you to inform customers of upcoming Network changes, using the network change feature in Passenger Cloud, from 14 to 21 days. If the statutory guidance you…
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Preview option for timetables using journey sequence numbers
Journey sequence numbers in TransXChange (TXC) data allow operators control over timetable column sorting (without affecting rows). This ensures that timetables display to customers as intended. This is a capability we already support, but we’re now making some changes to Passenger Cloud that will allow you to preview the change before requesting your Customer Success…
Releases
Technology updates from Passenger